Was doing a one night staycation with my gf to celebrate a - NOMO SOHO New York - Trade Reservierungs
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🤮 1/5 - Was doing a one night staycation with my gf to celebrate a
By 👻 @J W., 01/19/2024 3:00 am
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Was doing a one night staycation with my gf to celebrate a new job. The room was underwhelming and food at the restaurant was just fine, but way over priced. That was all fine we were celebrating and it was just one night so we weren't sweating it too much. Upon checkout there was a charge for two drinks on the room that we had not ordered, I paid for our dinner with my credit card. We disputed at checkout and they told us that they took the drinks off. A day later I am paying my credit card bill and see they have charged me an additional $658 dollars. I called to get to the bottom of it and after over an hour of trying to get someone on the phone who would just tell me what the charge was found out it was a $500 smoking fee, a drink charged to the room and tax. Neither of us smoke and apparently the alarm tripped moments after we entered the room. I also found out that although they said they had taken the drinks off at checkout they had really only taken one off and were still charging $31 for a shot of tequila we did not order. Trying to get it squared away but really bad taste in our mouths. I see there are multiple reviews stating the same thing and the person I am talking to even admitted they have had lots of complaints about the smoke system. We have done multiple staycations in the city over the years, but this left us feeling a bit like they are trying to scam us. Maybe it's just bad luck and hopefully it gets resolved soon, but with the fraudulent drink charges to the room and the smoking fee when we dont smoke I think I would suggest avoiding this place. There are plenty of great hotels in the city.
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