Nice Property...that's it... - Nobu Ryokan Malibu - Trade Reservierungs
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🤮 1/5 - Nice Property...that's it...
By 👻 @EddieHernz, 08/08/2020 3:00 am
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Let me begin by saying, I have done 5 staycations in Malibu since the pandemic began and 4 have been on Carbon Beach, my favorite beach in LA County (I live in LA). As far as location goes, Nobu Ryokan is great, but that is where it begins and ends. We went to Nobu Ryokan for a milestone birthday and I had high expectations. I knew the area well, so was just looking forward to the hotel experience. Our experience started with the staff booking the wrong date (despite the communication being via email), something my girlfriend luckily caught with the confirmation. When selecting rooms I was asked whether I wanted a garden, beach or ocean view room, I selected ocean view. The confirm has a great photo of a 2nd floor room facing directly to the ocean. We check in and the room we had could at best be described as a partial ocean room. I politely requested a room change and even stated I would pay more, but staff could not accommodate. We then enjoyed the beach and the paddle boards (other nice things about hotel). We then ordered lunch. It took over an hour and the portions were absurdly small, finger food would not be accurate, more like pinky food. We then requested to move back our reservation time at Nobu Malibu cause we were so hungry but did not want to order again and wait only to spoil our appetite, once again staff could not accommodate (this is a theme). I have been to Nobu Malibu many times, so I simply requested that Nobu Ryokan book a nice ocean view table outside (not a big request since it is Covid and all dining is al fresco). We arrive at the restaurant and big surprise, we are placed in the only obstructed view table in the entire deck area, this was after the hotel assured me they had personally viewed the table. Later that night we decided we wanted a little snack and we were informed the kitchen closed at 10pm, once again the staff could not accommodate. Great location, nice venue, horrendous service and even more incompetent management. Upon notifying the general manager of all the issues she insulted me! I can honestly say this is not worth $500 a night let alone $2000+. If you want to experience carbon beach, rent a bungalow on Airbnb for much less and you will have a much better experience in Malibu. And if you want great service and to be pampered, go to Calamigos Ranch and beach club.
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