Wouldn't recommend based on the staff - Moro London - Kaufe eine Reservierung
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London's Best Restaurants that are most frequently booked by customers of Moro London
😒 3/5 - Wouldn't recommend based on the staff
By 👻 @Be B, 12/15/2022 3:00 am
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The staff we came into contact with really let this place down with the exception of one young lady. The man who'greeted' me when I arrived: no smile or welcome, found my booking then proceeded to leave me standing there while he fiddled around on the booking screen, I didn't feel wcomed or valued as a customer. The 'we are doing you a favour' attitidude extended to the waiter. I wasn't overly hungry and asked how big the starters were; "well, they,re starters, they are as big or small as you would expect" said with a condescending grimace. Luckily, there was one young lady who was perhaps more trained or experienced who I asked and she was a lot more helpful. I beguiled paying the 12.5% service charge, I would have preferred the whe lot go to the young lady. Unfortunately when a service charge is just added the waiters who can't be bothered still benefit. We opted for the mezze platter. It was fine, size-wise was right for us to share as a light meal. Couldn't really assess the quality of the food overall but the dips were perfectly fine. I wouldn't say it was a pleasurable experience, some training for the staff in hospitality and customer service would make a big improvement. I wanted to give 2 or even one star based on how I felt but the young lady was good and the food was ok As an aside, open bits of salt and pepper on the table for people to stick their fingers in is particularly unhygienic
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