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🤮 1/5 - Disingenuous
By 👻 @Daniesza, 11/07/2022 3:00 am
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The irony of this is that this spot is disingenuous despite it purporting to be “ genuine “ and “approachable” The hostess greets you without looking at you. You say hello and she continues her business. You say I'm here for a reservation for four. Before I do though I ask her if anyone has arrived. She looks behind me and says pointing to a group behind me, "oh I thought they were with you." And blurts out rudely that she can't seat me. No apologies. Deal with our policy attitude. She tells me I can get a seat at the bar, (which is full): “ it's a first come first serve basis.” I go inside, because it's raining, but I am standing in the way and uncomfortable. I know my friends are locked in traffic in the rain. I wonder out loud to the hostess if maybe there is somewhere I could sit to wait that's not at the full bar nor standing in the way? She huffs a gesture, steps out behind her podium, rolls her eyes, goes to check, spins back, says: sit at the high top. I sit as ordered and as I do not drink alcohol I am not offered even a glass of water until I request it. It’s tap water. No filter, just like the waitstaff with their delivery we soon were about to find out. At this point I want to leave ... but I am meeting 3 friends from high school who have driven 4.5 hours from Orlando and one from NJ via Ft. Lauderdale. At this point I start to feel that this place is not what it says it is on their website touting a Michelin finesse and being warm and “approachable” and what does that even mean? My NJ friend arrives and we are seated at 6:10 by Sebastian . He returns to the table and offers us drinks but neither of us drink. I order bottled water just to shake the feeling that he is not liking the lack of a bar tab. My two other friends arrive at 6:15 and 6:35 for our reservation at 6pm. Traffic and issues with valet notwithstanding they were not that late. Waiter later comes back so we can order (no description, no specials, no suggestions, no class) and announces non apologetically that we have been at the table for an hour, that at 8pm a large party is coming in. We need to move. We are shocked, speechless and calmly explain that we reserved this table. I've never ever in all my Michelin- star-studded -dining -experiences -worldwide, ever never been asked to move in mid dining. He insists. I ask for the manager. Gina bounces over with a disingenuous smile. No apology or even a compensatory promise… she needs us to move. I get up and ask if I may have a word in private away from my guests, after all I chose this restaurant for our gathering. And she is embarrassing me in front of my guests. I tell Gina we will not move and I have never been so embarrassed to have her even approach us with that request is rude. She needs to figure something else out and not ruin our evening. She is intransigent and offers us a middle of the room table and one near the door. For a moment I feel I need to negotiate with her and then I remember I am the one being mistreated and I simply tell her we will finish our meal and we will leave. I head back to the table but I am truly disgusted by the tackiness and low level of service. Of course this ruins a good 20 minutes more of our conversation. And in the end they actually found another table for this so - called important gathering. No apologies from these people, not even a free water for our troubles. So here is my review. The service is poor. The attitude is disingenuous. The food gave the two of us that ate the greasy chicken a gastric issue, the bucatini was not fresh pasta and its shrimp tasted frozen. It’s overpriced, overrated and over presumptuous. I had not dined here for some years but it was too late before I remembered why. The last time I ate here when I was with our large production crew and the waiters overcharged us for our bottles of wine and added plates we had not ordered. I recall the uncomfortable debate we had to have with them for our bill. Michael’s Disingenuous Food and Drink - indeed. Stay away from the hype.
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