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McDonald's 7527 Laguna Blvd Elk Grove, CA 95758 United States Sacramento Reviews from The Last Year
This restaurant has the worst customer service ever.
My family and friends went to this location on a Friday afternoon around 2pm and when I walked in I was told to use the kiosk machine. I told the gentleman I had a complicated order and prefer to use the counter. He told me again to use the kiosk machine and refused to help me at the counter I then told him that there was no sign at the counter, saying to only use the kiosk machine. That's when he raised his hands and said fine. I'll take your order and that's when I said you know what I am not going do business this here. I will not eat at this location again. The worse customer service I have ever encountered at McDonalds.
Do not order through mobile app at this location.
I ordered through the app today for 3 items. I got charged for 3 items on the app through Google payment. See picture I posted of my mobile app receipt. I went to the drive through and the manager told me that I was only charged for 2 items. Kids meal and coffee. She handed me the McDonald's receipt. I also posted the picture of the MCDONALD'S receipt she gave me. She did not look at the receipt on my mobile app. I ended up paying extra for the fries. The manager was not helpful at all. I will not be paying through the app anymore for this location. I will try to avoid this location from now on. It's no surprise that this location has so many negative reviews.
Slow slow slow slow slow slow slow slow slow slow slow.
Have people pull in the lot if their food isn't done they used to...
Worst quarter pounder ever.
Way too much salt and pepper on the meat. I don't think I will go there again.
A giant rat I saw outside of 7527 LAGUNA BLVD.
The general manager is Ene Alvarez. Terrible customer service and a dirty restaurant. This place had a cricket problem around September 2023. Crickets under the drink machines. I would find dead crickets when sweeping. Even had a cricket fall out of the light in the ceiling onto an employee. Also the General Manager is extremely rude to customers even had a drink thrown at her by a random customer who was also recording it too.. i dont think she would have recorded herself throwing a drink at the GM if it wasn't for a good reason . Also the employees get treated like literal shit here. I would genuinely rather eat dog food from the 99cents store. And it's crazy to me that Ene Alvarez still has employment here. Please get that lady out of management and make those employees happier. I get it's just a McDonald's but it's also a place where a lot of young people find their first jobs...she is not capable of management anywhere she is pushing 50 years old and calls her 18 year old employees "bitches" but thinks that just because she says it in Spanish then it doesn't count. Funny how that works when she also told employees there to speak English or go back to their country ... theyre Afghanistan by the way. And the inspections are literally JOKES. The general manager is aware of when inspections happen and only schedules her BEST possible workers available which is how they always score so high. This place is secretly such a shit show and it shows in the customer service.
This is a medium fry everybody.
. if only I knew I would have just ordered a small. the McDonald's on Elk Grove blvd is better guys just a heads up!
Expensive now and has terrible service and good.
I'd rather spend an extra 10-15 min in line at in-n-out for a better price.
This McDonald's has to have the worst service.
I ordered online and went through the drve through for pickup. Got to the first window and received my receipt. Got to the second window and the lady at the window said my order was not ready, to go park in space #1. After 10 minutes, I went inside. The lady from the 2nd window that now tells me they didn't have my order. She said you should have gotten a receipt. As I pulled out my receipt, she told me that she was working past her shift. She took my receipt and threw it on a table and storm's off. Finally, a male worker completes my order. Now think about this these incompetent imbeciles are soon to be making $20.00 per hour.
Everytime I order a filet o fish meal here it's like
Everytime I order a filet o fish meal here it's like someone has it out for me haha Last time I came there was barely any sauce on my sandwich. This time around when I ordered extra sauce it somehow didn't make it inside my sandwich but on top of it and on my box. I didn't have any sauce inside of my sandwich so I had to go back inside and ask them to make a new sandwich.
They frequently get orders wrong.
They give orders to the wrong cars, and they are slow. We ordered a quarter pounder, but apparently they were out of the meat and stuck two regular hamburger patties inside the quarter pounder bun. Ridiculous and not right.
So I don't go out to fast food that much anymore, prices
So I don't go out to fast food that much anymore, prices are ridiculous now. Anyways I was treating my daughter who is off track for school. We just went thru drive thru 15 min ago. I ordered ranch for her fries, cost me 25cents because she got a cheeseburger one which is okay, except we never got the ranch. Plus it's almost 4.00 for a mcdouble! Also her fries were stale. Like really old. If I would of noticed these things before I almost was home I would of turned around and got my money back. Cost me $11 for 1 burger and 1 happy meal, and she only ate half the happy meal. Her burger was dry and so was my mcdouble. I have managed a mcdonalds before. The grill team is obviously not watching their tray times. They are not replacing the expired food with fresh food. I was on top of my grill team and fry people. Nobody wants a stale burger or fries. Also the person presenting the food should of double checked the bags and made sure there was ranch. If a customer pays extra for something, best believe they want that item. Pay attention people! I know the fast food life better than alot of people. I get it, but it's quality over quanity, always! Better food means repeat customers.
Waited 29 mins and finally I Asked employee if they are
Waited 29 mins and finally I Asked employee if they are making my order. One of employee yelled back and said "WHAT DO YOU NEED!" And then turn back around with rolled her eyes with talking smack behind of my back. Their facility is dirty. So many customers were complained about half fries were filled in, rude customer service, very slow food service, non existent customer services. I'llNever going back. staffs were rude in front of 4, 8 year old, and other young toddlers. Playground was sticky and dirty.
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Will I remain anonymous to the seller if I bid on a reservation?
By 🦩 @FluffyStar64, 07/09/2021 8:23 pm
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I don't feel comfortable to share my name with a stranger
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