Disappointment - Mandarin Oriental, Miami - Trade Reservierungs
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🤢 2/5 - Disappointment
By 👻 @MillaBuzaid, 04/11/2024 3:00 am
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A disappointment! In my opinion, what makes a hotel "luxury", or "5 stars", is the service! And what I found here was disappointing! The hotel will be demolished soon, so apparently they no longer make a point of delivering what they sell to guests. Anyone who knows me knows how important a gym is to me. I always book hotels with my training in mind and this time was no different! As soon as I checked in, I asked about the location and opening hours of the fitness center and the receptionist told me (only) that it was open 24 hours a day. Well, on the 2nd day I arrived to train, the gym was closed for changing floors and would stay that way for 3 days. I was already dressed, hair tied up and pre-workout taken, I went to ask what to do. They gave me a piece of paper with 3 gym addresses (in the city of Miami) that I could use. So I went to the first address (they didn't provide transportation) and to our surprise (mine and the hotel's, when I came back and informed them), the place was no longer a fitness center! I went back to the hotel and told the manager everything that happened (it was already 1pm) who just gave me another address. In short, I wasted that entire day until I was able to do a simple 60-minute workout, and I had to go to this place on other days if I wanted to train, which cost me US$20 per day, plus the time lost in coming and going. Something that could have been easily avoided, with advance notice and I would change hotels. The very next day, there was a condominium sales stand set up in the hotel lobby. They are already more concerned about the future than the present. Leaving everything that happened aside, we didn't like the location, because there's a lot of traffic around, it takes a long time to get anywhere and that ruins the vacation atmosphere, in my opinion. For more information about Miami, visit lojamilladeviver.
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