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😒 3/5 - When we first tried Maialino it was near the height of
By 👻 @Zac B., 03/23/2022 3:00 am
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When we first tried Maialino it was near the height of Covid. We loved the food - which was outstanding - and gave them a pass on service, which was friendly but horrible. I would have expected by now, the problems would have been worked out... not so.True to form, dinner at Maialino gave us a split experience: outstanding cuisine (mostly), but seriously lacking service. First the food:The drinks (an Aperol Spritz and a Roman Holiday) where both excellent, as was the focaccia and whipped ricotta dip. The octopus appetizer, flavorful and tender. My wife's bolognese paperdelle and my own spaghettini with cockles, both well prepared and delicious. My wife loves tiramisu - unfortunately, the tiramisu was sadly disappointing (basically whipped cream on a soggy cookie). My afagoto was perfect, though. So insofar as the meal was concerned we enjoyed the food immensely.Unfortunately the service is still awful. Our server started out slow, making us wait about 10 minutes before he showed up with our menus. From there it was downhill. We ordered everything at once. The focaccia arrived, and we asked for butter. While waiting I went to the restroom and noticed our drinks waiting (the ice melting) at the bar. When I returned from the restroom they where still sitting there so I asked the bartender if I could take them to our table - he said no, "your server will bring them." I returned to the table... still no butter. We started in in the focaccia. Eventually our server showed up with the drinks, and said he had forgotten about the butter. He did bring it shortly, but there was only one slice of focaccia left by then. The other courses arrived, pretty slowly - plenty of time in between each item, too much. Our server only checked on us once. He never asked if we would like another drink (I might have, but since he didn't show until we where done, opportunity lost). When we ordered dessert he took my wife's order and then left without taking mine (I called him back). He said the tiramisu was "excellent," but later when we told him it wasn't, he admitted that "a bunch of other people" had said the same thing. And finally, at just about 9:00pm we managed to catch his eye and ask for the check. 15 minutes later he shows up with the card reader and says he "forgot about us." I needed some change, so it took another 15 minutes... we finally walked out at 9:32.So - begrudgingly, 3 stars. The food is very good. If we had been more pressed for time I might be inclined toward 2 stars. But be prepared to spend 2-3 hours, and don't expect attentive service.
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