lovely setting, off-putting service - Ling Ling by Hakkasan Ciudad de México - Kaufe eine Reservierung
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🤢 2/5 - lovely setting, off-putting service
By 👻 @omars, 03/19/2023 3:00 am
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A beautiful, well-designed space with views for mile. But without service to match. Food was very aesthetic but not outstanding... flavors are a little muted, the dumpling wrappers were dough-y tasting. Sushi was the best of the 5 items we tried. Good but not melt-in-your-mouth-Japan-worship sort of great. All good photo material, but not super satisfying. Drinks are very good, but considering this city has a truly world-class cocktail scene, there's a lot of stronger competition in town. Fine, but not outstanding. But the big negative, that dragged down everything else: service was a weird mix of pushy, inattentive, intrusive. We had 4-5 different people with ipad catalogs try to sell us wine. Food pacing was chaotic. Multiple staff hovered, grabbing dishes the very moment they were set down and ignoring what we might be doing. If I'm taking a photo or talking to my partner, I don't want to pause because you want to pour water. We constantly felt rushed, never allowed to linger over premium menu choices, or take in the scenery and each other with drinks in hand. If I have food and drink, I'm not making eye contact or waving you down, AND I already said everything is fine...don't keep asking if I need anything else. Let me be. Hospitality 101. At this price point, in this category of dining, service should be polished, professional, and catering to the customer. People come this category of restaurant to enjoy each other's company, or to celebrate, or to enjoy the sensory experience. If I have to interact with service staff every 2-5 minutes, it ruins the experience. I don't think we were able to have a single uninterrupted conversation there. Ratings: Service: 2/5 Food: 3/5 Drinks: 4/5 Aesthetics: 4/5 Location/View: 5/5 This is particularly off-putting because this type and price point of restaurant will draw people for occasions, special meals, romantic interludes, and the like. People who want to enjoy, not rush through. We spent about $100USD per-person (inclusive of service), which is top-end in CDMX, and only had drinks and shared small plates. Which would be fine if we had been able to enjoy without constant interruptions. We were there for less than ~80 minutes and didn't linger (2 hours would be normal for a place with a time limit, if they had one). So why so pushy? We were offered a dessert menu (and pushed to order from it), but not offered coffee or digestif-- which would be the premium (and higher-margin) move. Odd. I honestly could not recommend coming here for a full meal. Perhaps drinks at the bar at most. There's a lot of upscale options in this part of CDMX. In the same building is the outstanding Carlotta Sky Bar (take the Ritz Carlton entrance from the vehicle lobby) which ALSO has outstanding views, a friendlier space, possibly better drinks, and definitely better service. We went there afterwards and really enjoyed it more. Other thoughts: There's an enormously empty lobby and crowd-control access gates to get to the elevator up to the restaurant. It seems...excessive. Wifi works poorly (including credit card machines) on the outer dining rim, they were aware of it. That's an easy fix and impacts restaurant operations, so not fixing it says something. We explore places all around the world through their food & drink from our home bases in food cities on the US east coast, and make a point of including fine-dining or upscale experiences. This one was surprisingly disappointing because of the outstanding location and the professional pedigree behind the name. My recommendation: Skip this one.
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