The review submitted by Alex F. - Le Coucou New York - Kaufe eine Reservierung
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😍 5/5 - The review submitted by Alex F.
By 👻 @Jenn T., 03/21/2024 3:00 am
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on 3/20/24 is bizarre and untrue. I dined at le coucou on 3/19/24 with my friend. We were seated in a corner alcove area where there were three 2 tops. Next to us (in the middle table) was a man and woman. to the far right of us was a man and another man. My friend and I had a great time. We enjoyed our meal, the food was unique and tasty, the service was hospitable, and the ambiance was impeccable. The only thing that marred our experience was the behavior of the man and woman sitting in the middle table. At the end of our meal we noticed them arguing with each other when the bill was produced. The man was angry with his arms crossed and the woman was angrily talking loudly. We noticed a server coming to check on the bill and the two patrons loudly and angrily argued with him. The server seemed apologetic and contrite. The manager came as well and spoke to the 2 of them. My friend and I came to understand that their credit card had been charged incorrectly. The manager said "I am sorry, we have fixed the issue, we are offering you assistance to fix the issue, and we are offering complimentary drinks." The man said "this is not a small issue and your solution is not enough for me." The manager said "what solution can I offer that you would be happier with?" The man said "that is not for me to say, it is for you to decide. But this is a huge issue that occurred." The man exclaimed that he would give le coucou a negative review. etc. The conversation persisted and the man and woman's loud angry behavior was a sour note on an otherwise delightful experience and meal. The manager seemed only professional and courteous. I highly doubt "Alex F" was another patron viewing this unfold. I am positive he is actually the unhappy diner himself. I am also sure he wanted his meal comped. Credit card companies are usually very good at righting incorrect charges. Moreover, the restaurant agreed the charge was incorrect. This didn't seem like a "huge issue" to us. His reaction seemed entirely disproportional to the situation and excessively angry.
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