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🤮 1/5 - Service and food was good, but the general manager is
By 👻 @Alex F., 03/20/2024 3:00 am
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Service and food was good, but the general manager is HORRIBLE! I've never witnessed anyone handle a situation so badly in hospitality industry. He brought the wrong bill to a table near us 4 times! And then he threatened to call the police on them because they were upset that he might have charged them multiple times. Never NEVER go to le coucou. They should be ashamed of themselves. Horrible horrible restaurant. Edit: To address the response from the general manager below: that is a very one sided portrayal of what I saw. I do not agree with the GM's characterization of his behavior. And at the end of the day the guest was pissed and it's the restaurants job to fix it and not escalate it. I've seen annoyed guests many times in NY, I haven't often seen it handled so badly. Please don't believe this dumb letter. He's even handling my complaints badly too. Litterally implied I'm lying and didn't even apologize to me for the scene. Please find somewhere else to spend your hard earned dollars.
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