VALENTINES HELL - Lasan Indian Restaurant & Cocktail Bar Birmingham - Kaufe eine Reservierung
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Birmingham's Best Restaurants that are most frequently booked by customers of Lasan Indian Restaurant & Cocktail Bar Birmingham
Ranked #24 in Birmingham's Best Restaurants.
🤮 1/5 - VALENTINES HELL
By 👻 @Amy R, 02/20/2023 3:00 am
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We enjoyed a birthday meal here in November for 7 guests, we returned on Valentines to celebrate our 20th anniversary. Without a doubt we experienced the worst dining experience of our lives, and we eat out a lot. Restaurants of this calibre should know when they have booked too many guests above their catering capacity. Lasans was clearly overbooked with significant operational challenges in the kitchen. We were seated 45 minutes after our table was booked and observed other couples wating up to an hour to be seated even though they had pre-booked. It was late and guests were hungry and we had pre-booked the set valentines menu. The drinks included in the valentines meal took ages to come out as did the starter, they had to be reminded to bring water. The “complimentary” pani puri was soggy, like it had been defrosted. A server informed that it was taking at least half an hour for the guests to be served each course. By now it was 10 pm and we hadn’t even had our starter. The other couples all looked agitated and fed up. I asked to speak to the manager who said there were some issues due to “traffic”. I suggested they had over booked. All of the other customers said they were unhappy, and we did get some free drinks. The food remained extremely slow to come out and was distinctly average. Then a second manager with dark hair and a red tie came up and tried to agrue with and intimidate a young Asian couple. He was very mean and then he turned on me and tried to intimidate me. The women on either side of me both defended me and spoke back to him as he was being so vile. I have NEVER witnessed this appalling behaviour where a manager tries to bully customers for voicing very legitimate complaints. My husband had to tell him to stop. He needs retraining or a different career. The meal was ruined for eight different couples, some left before all of the courses were served. Later on the first manager was honest enough to admit that it was indeed a S*** show of an evening. I can’t believe I paid money for the worst dining experience of my entire life. EXTREMELY DISSAPOINTED!!
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