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🤮 1/5 - Where do I begin? I had called and made a reservation for
By 👻 @Mya T., 03/01/2023 3:00 am
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Where do I begin? I had called and made a reservation for around 12 people yesterday for 6pm. My sister and I showed up about 5 minutes before and the table was 80% ready. The server haphazardly threw some menus and cutlery for the rest without setting it up nicely. First red flag. We ordered water and 2 shots while waiting for the rest of our group. She accidentally spilled a little of our shots and apologized, we said it was okay but she didn't clean up the mess after spilling. As the rest of our party trickled in, our server didn't come to check on us or provide water or ask for drink orders for the other guests. She attended to the tables around us, but would walk away without helping us. By the time she came back to our table, it was almost 7pm and everyone was there, hungry and thirsty so we had a very large order to put in. Since it was happy hour, chips and salsa were brought but only 2 personal sized baskets were brought for the whole table. Some of the people in my party ended up going to the bar for their drinks because it took so long for us to put in our orders. To make a long story short: orders that came out, came out either incomplete, wrong, or not at all. Another server finally came to help bring our plates but had an attitude about it if someone told her they were missing something or if it was wrong. We had requested for more water about 3-4 times and still hasn't got them. Eventually another server and one of the managers had to come take care of our party. They did their best to make up for the other servers before them and gave us free dessert. I only tried one taco because the rest of my order never came out and I was pretty much over being there, especially after being there for 3 hours. I am a pretty understanding person when it comes to working in jobs that deal with customers but there is also no excuse for the attitudes, the fact that most of the large order we put in wasn't sent to the kitchen, and the lack of apology from not being consistent with our water or appetizers. I get some places need more workers and my group is understanding of that too but as a new employee (which I assume the original server was), she should've had help or gave our table to someone more experienced with dealing with large parties. I personally wouldn't come again but I appreciate the last server and manager for trying to right some of the wrongs.
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