Came here for lunch and was disappointed by the service. - L'Ardente Washington - Kaufe eine Reservierung
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😒 3/5 - Came here for lunch and was disappointed by the service.
By 👻 @Grace C., 03/18/2023 3:00 am
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To start off, their phones apparently do not work. I tried calling 15-20 minutes before the reservation time to talk to someone. Not sure if the traffic was bad due to st patty's weekend but the traffic was terrible! I wanted to let them know we'd be there past the grace period time just for their awareness as we had a reservation booked.Called more than 5 times and it kept going to their automated message, which did say if we came after our grace period, it would be based off tables availability. We got there late and talked to the worker at front. I explained how we tried to give a heads up notice and she said their phones didn't work? Which didn't make sense, why have a phone number listed if no one would ever pick up? She then had to ask a manager if it was okay for us to still be seated. We got seated with our menus and we understood the kitchen would close soon since we got there late, totally understandable. The server would be coming back every few minutes waiting for us to order. When we were about to order, the server realized that we were given the dinner menu, so she had to bring out the correct menu. Again, we had to look over the menu and then ordered. The food itself was great. No complaints, hence the three stars. After we finished, we noticed other tables were being offered dessert. And when we left, other tables were still dining in even though we came in later. We were never offered the dessert menu and everything felt really rushed. We understood that ordering had to be done quickly due to the kitchen closing. But overall from the beginning to end, the service was not something I would say was worth the automatic 20% gratuity. I would come again maybe to try out the dinner menu. But I've read past reviews of their service being great and didn't feel that way. Might update the review if I come again!
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