February 5, 2023Party of 4Atmosphere - 3 stars:The - Lakeside Las Vegas - Kaufe eine Reservierung
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🤢 2/5 - February 5, 2023Party of 4Atmosphere - 3 stars:The
By 👻 @Dan M., 03/25/2023 3:00 am
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February 5, 2023Party of 4Atmosphere - 3 stars:The restaurant was clean and well lit. Outside on the patio, the restaurant has a digital show using lights and animatronics over the lake and waterfall. The show plays every half hour with a few different variations during the dining experience. Service - 1 stars:Our service at Lakeside was horrendous from start to finish. Arrived for our 5:30 reservation and was told to wait in the lounge area. While in the lounge, I placed an order for an Old Fashioned. After 10 minutes waiting in the lounge, our table was ready, and the bartender told me he forgot to make my drink and would have it brought to the table.Once we were seated outside "lakeside," our server came and greeted us and asked if anyone had food allergies. He was told that one in our party had a gluten and soy allergy. I also told him that I had ordered a drink at the bar about 15 minutes ago at the bar, when he took our drink order. About 20 minutes later, I asked again if I was going to get my drink. He assured me that he would go to the bar, grab one, and be right back. About 40 minutes after taking our drink order and 8 glasses of water later, I asked if I would ever get my drink. The server again apologized and said he delivered my drink to the wrong table and would go to the bar immediately and grab another. Finally, after about an hour of taking our drink order, I received my Old Fashioned! Food - 1 stars:Now, let's talk about the meal and food safety standards. We again reminded the server that one in our party had a gluten and soy allergy and asked what meals and sides could be prepared to accommodate her allergy. She ordered the branzino with a side of brussel sprouts, prepared roasted and not fried, which would have accommodated the allergy. I ordered the ribeye, medium with a lobster tail add-on. The table also ordered the branizo and king crab ravioli. Now about an hour and fifty minutes after being seated our food arrived at the table. We immediately noticed that the brussel sprouts came out looking fried and not roasted, as requested. We stopped another server that was passing by our table and asked him to check with the kitchen. He responded that these sprouts were definitely fried, and he would take them to the kitchen, talk to our server, and have our server come by for an update.My ribeye came out rare to medium-rare and charred beyond recognition. I'm still not sure how they got such a char on the steak and still managed to under cook it. The steak was extremely bland also, but that could have been the fact that it was so charred and bitter tasting that the seasoning burned off. The lobster tail was cooked properly. All the fish dishes seemed overcooked, too. For a restaurant that considers itself as fine dining, the kitchen really needs to learn how to cook food to the proper temperatures requested by their paying customers. As we finished our meals, our server stopped by to ask how everything was. We asked about the sprouts, and he said they were coming out in 30 seconds. 5 minutes later, we received the safe sprouts. Luckily, we noticed an error in the food preparation that the kitchen should have caught prior to serving, or our dinner experience could have been much worse!The manager did stop by the table after the meal to and got an ear full from our dinner guests. We discussed how horrible the service was and the failure of the kitchen's standards and allergy concerns. The manager did offer complimentary desserts for the table and would address the shortcomings with her staff.
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