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🙂 4/5 - Great food, service - DBD
By 👻 @Mark F, 08/22/2020 3:00 am
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I took my wife to Kyma for the first time last night and we both loved it so much we went back tonight BUT, the two nights were very different experiences and I would like to provide my feedback on both nights for those who may be looking to visit this restaurant for the first time...
Night One: We didn't know what to expect. I had taken the time to read hundreds of reviews and decided to give it a try. We arrived and were seated. Hilary was our waitress and took the time to answer questions and was super friendly. We even ordered a soup which we thought had no vegetables in it and she took the time to verify it DID have vegetables in it and asked if we would like to change our order. We did, and this was something that was above an beyond in our opinion. We continued to order an appetizer of a crab quesadilla which was huge and filled with crab meat. The Maryland Creamy Crab Soup was delivered and was delicious. It had lots of crab and no shell! May I add that the quesadilla was also delicious. For our main course we ordered the surf and turf which consisted of a 6 oz. filet and 1 1/2 pounds of snow crab legs (the 1/2 pound was added on) and the colossal crab cake. The colossal crab cake is absolutely amazing! No filler. No fuss. It is jumbo lump crab cake broiled and tastes amazing. The steak was cooked perfectly to medium rare just as I ordered. It needed some salt but I am not complaining for even a second because it was so tender and moist! We wound up ordering dessert because everything else was so amazing. The Creme Brulee (Not sure the spelling is correct) was excellent and we took a cheesecake home that was amazing. During our meal which lasted 1 1/2 hours, Hilary made sure our drinks NEVER went dry, was very attentive and was super friendly. Her service, matched with amazing food blew us away and made us fans of Kyma. At this point, I would have given a 5 out of 5 hands down...
Night Two: After our first impression, we were both excited to head back to Kyma and enjoy another night of amazing food and amazing service. This night, there were different staff. The person who seated us seemed less than thrilled to have us there. We were seated and several minutes later the waitress arrived to take our drink orders. We placed them and about 8 minutes later she returned with my wife's drink and asked, "I didn't write anything down, are you good or did you want something?" Uhhhh, I wanted what I ordered. I would like a Yuengling draft. "Oh okay, I will get that out to you." This happened several minutes later. "Are you ready to order?" "Yes, we would like..." At this point we ordered, were hungry and my wife asked for bread (which was brought with the water the night before) and Alex replied, "I will bring the bread when I bring your soup." As a side note, when we were seated, there was also a large table of 8 people seated which she seemed very interested in. They got her interest much faster than our simple table of two. At one point, I had an empty beer and an empty water and she asked that table if their drinks were okay and then exited the area without checking on us. Once our food was delivered, our drinks went dry again and took us making a point to draw her attention to get them refilled. I understand having a large table and/or multiple tables may slow you down but on several occasions we were ignored by Alex and the night prior we were never overlooked.
Final Review: The difference in tip showed between Hilary and Alex. I would give my overall review for night one a 5 out of 5 and my overall review for night two a 3 out of 5. The food was consistent, amazing and a 5 out of 5. The service was amazing the first night and would bring me back to Kyma but the service on night two would cause me to order curbside pickup OR cook my own crab legs at home... I spent nearly $500 over two nights and hope that this feedback can help any of you looking to visit this establishment for the first time. I do plan to visit again and sincerely hope that my next visit will be more similar to my first...
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