Disappointing stay, Poor service. - Judges Country House Hotel Yarm - Trade Reservierungs
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🤢 2/5 - Disappointing stay, Poor service.
By 👻 @yorkyman2014, 03/29/2022 3:00 am
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Well the night away my wife and I had, booking through Secret Escapes was not what we expected having done several of these and usually good, this had to be the poorest.
After pulling on to the long driveway and in to the car park there in front of us stood a lovely grand house and our first thoughts were “very nice” but Oh No!!
After checking in, we booked in for dinner at 7.00pm to be told that we were on the “date night “ menu which was pre dinner champagne (Prosecco) and canopies, followed by 3 course meal then coffees and Petit four, very nice it sounds.
We were shown to our room (21) which was supposedly was a Deluxe room but the only thing deluxe was probably the refurbished bathroom with a TV over the bath, pointless, the room was dated and the wallpaper carried dust webs, splashes of drinks and even showing signs of damp ingress.
We went down to the bar area half an hour before our dinner ordered and served our drinks then were quickly ushered out of the area into a large chilled lounge as another family were hogging the open fire, as they said there was a private party starting at 7.00PM of which was not explained to us.
There was another family in as well that came in after us and they were served and shown the menu. we had no menu’s.
We were asked by the young lad “are you ready to order” my reply was “we have no menus and no Pre dinner drinks and canopies of which the lad was a little flustered.
After we had finished our drinks and ordered our food we were shown into the restaurant which was in the conservatory part rather than the restaurant.
During our meals we were asked if everything was ok, Starters ok, main meal NO, lamb overcooked needing a saw to cut it and the red wine jus was like a thick bisto type gravy. I will mention it to the chef the young man said,Followed by ok sweets.
After finishing our sweets about 20 minutes passed by and we still hadn’t been asked for our coffee order and in the end just left the restaurant in disgust.
My wife said should we say something to reception so we did and she wrote it all down on a piece of scrap paper and were told she would make sure it is dealt with and apologised.
Next morning (check out day thank god) we went down for breakfast at 9.15 into the restaurant to be greeted by nobody, tables were set but no one there, yet again another private party going on in another room.
We asked at reception where and how breakfast was served and shown again into the shabby style conservatory and said we can sit where ever we want so we did, a few minutes later a waiter came and took our order for breakfast. On arrival of Tea Coffee and toast he popped them down and said that the table wasn’t set for breakfast it was set for dinner of which we both shook our heads.
On check out another receptionist asked us if everything was ok with our stay, in shock we answered NO, we explained everything again that we had already explained to the check in receptionist,
She put notes on paper again and apologised and she will report our complaint to the General Manager and we would receive a phone call from him on Monday at the latest, over 2 weeks later now and i am still awaiting his call.
Summary of the stay
Needs a lot of maintenance work and redecoration in place.
Better management skills and staff training procedures
We both feel as though it was money wasted!
Kitchen requires better chefs rather than cooks
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