Very Rude Manager - Jimmy’s Killer Prawns Manchester - Kaufe eine Reservierung
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🤮 1/5 - Very Rude Manager
By 👻 @Hopeful_pessimist, 01/10/2024 3:00 am
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We've been frequenting this place for years, in fact my business partner and I used to come every Sunday for a long time. Our experience this time was extremely poor. All due to the manager who was clearly struggling, even though it didn't seem busy. We booked over the phone for five, or at least we tried, but was told to 'just come in' (presumably as they weren't busy). When we arrived the manager never greeted us or even spoke to us (or even looked at us!) , she tried very hard to avoid talking to anyone in reception. 15 minutes later we were seated. Not too bad. Until we were seated, that is. We spent around £70 per head, almost £350 bill for the five of us but we were mistreated by the manager several times. For the first time ever at JKP we were asked how we would like our lamb chops, the options were 'medium' or 'well done' (although the server offered us 'medium well' the manager said only 'medium' and 'well done' were the options. Normally we never had to make the decision they have always been cooked perfectly - medium, slightly pink. When my portion arrived (we love them that much we ordered 6 portions) they were severely undercooked, one lamb chop was significantly raw in most places. I politely told the waitress, she walked off with no remorse. Some time later the manager came and argued with me that that was how the lamb chops are cooked. I explained to her that I was a regular customer and that the lamb chops were undercooked, one was definitely mostly raw inside. Her answer was "lamb chops cannot be raw" - an absurd thing to say but quite embarrassing too, as she continued to demean me in front of my table. I had a second portion coming with the main and (walked to the reception area to not embarrass myself further) politely asking the manager to change to 'well done' as I seemed to have no option between 'not cooked' and 'overly done'. She continued to tell me "that's how they are cooked" - I've had JKP lamb chops at least 60 times. When they came they were literally burnt to a crisp, they had been cooked for so long that they were totally black and half the size. It was terrible. I wouldn't mind if I hadn't paid £70 per head. It was more the argument that the manager had with me (I own restaurants and certainly know how lamb chops should be cooked), it was truly embarrassing, not just for me but for her and those on my table. We were made to feel very uncomfortable about complaining and it ruined my friend's birthday meal. I hate complaining. But this was terrible. Made ten times worse by the attitude of the manager that night. Not only that, but my friend was made to wait 26 minutes for a sprite and actually finished his main meal before it came. Every time we asked the manager she was rude and gave us so many random disingenuous answers, never showing remorse once. I honestly don't know why. It actually upset my friend, but we tried to nervously laugh it off. The manager, being the manager, could he just facilitated the glass of soft drink but clearly didn't want to "it will arrive when it will arrive, the bar is busy" - it was the quietest we've ever seen JKP and we've visited countless times. I don't know what happened on this visit but the service was truly dreadful. We recognise the manager has been the same for a long time and she is usually quite good but our visit this time really ruined my friend's birthday. At almost £350 for five people I wouldn't bring a birthday here again. Especially as we had travelled for more than an hour each way. Please JKP if you're reading this, sort the lamb chops out again. They were always cooked to perfection EVERY SINGLE TIME we dined, this time it was really bad. And the random rude replies the manager said to me (and other guests on my table) were, to be honest, truly embarrassing. Telling us all "lamb chops cannot be raw" amongst other absurd remarks was probably the most random thing any manager of any restaurant has ever said to me. If my restaurant manager had said that to one of our customers, I would probably have needed to apologise or explain the situation too. Normally 10/10.this visit was 2/10 at best.
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