Bad customer experience and suspect of racial discrimination - Jim Thompson Singapore - Kaufe eine Reservierung
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🤮 1/5 - Bad customer experience and suspect of racial discrimination
By 👻 @J Soo, 02/05/2022 3:00 am
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Food was great but service was bad. We celebrated our friend’s birthday there and she made reservation there months ago. We were brought to a table where was in the middle of the walkway right in front of the entrance. The waitress specifically said this to us: “we get you a nice table” I was like what? When we asked whether we could move over to other tables such as the ones with the green sofa. The waitress said those were reserved and they have some restriction such as customers could only use it from 6-7:30 (which doesn’t sound right to me). We got to move to another table which was on the side (more private but not sofa seat) and we were okay with it initially . However I later found out those tables with green sofa actually no one is using them .. so I don’t understand why we cannot be moved to those. Anyway, this is a very bad customer experience to me. I am not sure that is due to miscommunication or discrimination.. I hope it is not the later one. Anyway I don’t think I will recommend to anyone about this restaurant or will want to go back to this restaurant again.
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