Ups & Downs - J Carver Austin - Kaufe eine Reservierung
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Booked 2 times by J Carver Austin customers.
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🤢 2/5 - Ups & Downs
By 👻 @Lindsey M, 10/22/2022 3:00 am
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Leaving two stars because the steak truly was good, as was our server - but the GM has got to go. About a third of the way through our meal, I looked down to see a water bug crawling out from my spinach and across my plate. Honestly the situation was still salvageable at that point, but it snowballed from there. It took a bit of waving and asking for help to get anyone’s attention. Finally a different server approached and began taking the plate away. My husband said if it was going to be taken before he could confirm the manager saw it, he wanted a photo and managed to snap this. After a few minutes GM approached and began telling us how it was definitely not from their kitchen and probably came in from outside because we were sitting near the door. Said she flipped the plate over and saw it crawling away (gross), so she knew it was still alive and could never have survived the heat of the kitchen. We went back and forth with her saying we didn’t think she could really guarantee that, but she just kept insisting with 100% certainty that it in no way came from her kitchen. Finally my husband said, “Look, it really doesn’t matter where it came from. It’s still on a plate in your restaurant, so just tell us what you’re going to do about it.” She then rolled her eyes and said, “Yes, I’m getting to that sir. I’m just trying to gauge whether you still have an appetite for something else from our kitchen.” We said no and asked for the check. Paid for our drinks and appetizers and left.
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