Not So Friendly Restaurant - Gucci Osteria da Massimo Bottura Tokyo Chuo City - Kaufe eine Reservierung
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Chuo City's Best Restaurants that are most frequently booked by customers of Gucci Osteria da Massimo Bottura Tokyo Chuo City
🤢 2/5 - Not So Friendly Restaurant
By 👻 @Shirley S, 04/11/2024 3:00 am
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I booked a reservation for party of 8 people for lunch on March 30. I received an email the night before stating that there was some issues with the private room and they have to put us in the main dining room, which is not an issue. Upon arrival, we were split into two tables, which is not an issue either. Since we never dine at this restaurant before, we needed additional explanation on the menu as they were all in Italian. We had a difficult time understanding what the dishes are. However, the server did not seem very professional nor friendly in explaining the menu. We asked about the a la carte menu and he said it's not available at this restaurant but available at the Gucci Bistro, which is next door. We asked if we can go to the Gucci Bistro, he said it's not an issue. My daughter asked again if they will have a table for 8 people and he said it's fine. We walked over to the Gucci Bistro but they cannot accommodate party of 8. The server just left without saying a word to us. We were stranded - left standing outside the Gucci Bistro and not knowing what to do. I understand this restaurant is a Michelin Star but I don't believe the restaurant has a good reputation in attending to the customer's needs. It's almost a disgrace to the Michelin Star rating as "service" is another important element in the restaurant business. I did email Gucci Osteria and they did apologize for the mishap and offered us free tickets to the Gucci Museum. I replied back yes I would like the tickets but by the time they got around to it, it was very late on an Easter Sunday.
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