The foods are ok, but experience is not. - Ginza St. James's - Japanese Restaurant London - Kaufe eine Reservierung
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🤮 1/5 - The foods are ok, but experience is not.
By 👻 @Bochao L., 01/11/2022 3:00 am
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I ordered a normal Japanese whiskey without age, but they give me the wrong whiskey and charge me near 100 ponds more! Also the food was wrong, wagyu beef was served wrong as normal beef.What I ordered is hibiki whiskey without year, the waiter misunderstood to hibiki whiskey 17 years, which there is near 100 ponds price difference. When checked out I found that not right and discussed with the waiter. What he told me is they don't have hibiki whiskey 17 years, so he upgraded to 21 years for me, which he think is already a kind of make up. It is really ridiculous, you placed the wrong order, and I was been told to pay for it, what you do is just a kind of make up, you should just charge me the price for the whiskey I really ordered, the price for hibiki whiskey without year!If, you really don't have hibiki 17 years as you said, why don't you just told me when served? Rather than after I found the mistake of the order? More, what I ordered is hibiki whiskey without year, whatever you serve me 17 years or 21 years are all wrong, and you still charge me for that. Also, I am suspicious of such upgrades, I ordered whiskey with ice, so it is hard to distinguish the year. And he told after I have my whiskey when check out, who can make sure about such upgrade, my stomach?About the food, I ordered wagyu beef, and they wrongly served me with the normal sirloin.After I finished I complain those to their manager, until now, already one week, there are no any apologize or feedback. Is that your attitude after make mistakes? Your waiter really needs to be trained before work rather than let your customer to pay for his fault.
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