What happens if my bid expires unanswered? - Gemma Steakhouse Singapore - Kaufe eine Reservierung
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Gemma Steakhouse Singapore Reviews from The Last Year
Amazing Experience!! Food and Treatment!
The restaurant is perfect, the attendants were very kind and food is amazing. Alvin Wendy became a friend, a very special guy. If you go to Singapore you need to visit this restaurant and taste the t-bone!
Consistently outstanding restaurant
Over the years, this restaurant had been through many changes, but it is still as good as it has always been. This time, we enjoyed a 5-course wine pairing dinner with Italian wine from Ca’del Bosco winery. To start, we had red prawn carpaccio, followed by fresh white asparagus with lovely sauce. Then we had tagliolini with mussels. The main course was a beautifully cooked olive duck! Nicely finished with panna cotta with plums.
Great food perfected together with amazing service
All in all, it was very pleasant experience ☺️ The service was truly outstanding by waiter Jay (cleaning bread crumbs, opening door and greeting guests among other expected things). The food was above average (though I have eaten better); I ordered the saffron risotto which was cooked perfectly and well seasoned while the soufflé dessert was also baked properly with the expected egg rise and warm in the middle 🙂 Kudos to the free extra appetiser and palate cleanser provided; waiting time between dishes could have been slightly quicker considering I was there quite early and so not much people were around The other downside is that the place looks a bit rustic and from the 90s? The ceiling was low and together with the lighting and decor which were not modern, it felt like a old restaurant but still passable regardless
First class experience all the way
An absolutely exquisite dinner….first class service, food and wine all in a beautiful room with a welcoming and comfortable ambience. We expected no less given Gemma is under the Daniele Sperindio umbrella and we will definitely return on our next visit.
5 STARS!!!
We celebrated our wedding anniversary here at Gemma as it was part of a list form friends to go to. It did not disappoint at all. From the minute we walked in, Alvin took great care of us...making sure we did not over order as well as serving us the right appetizers. He made sure that we had a great dining experience. I hardly give 5 stars to a restaurant but this one deserves more than 5 stars. Kudos to Alvin for ensuring an awesome dining experience from start to finish
Bad Experience on Burnt Seabass served
Visited the restaurant with my family of 3 for dinner. We ordered the 2 pax set menu and a grilled sea bass. Waited for the mains to be served for more than 45 minutes and was presented with a burnt overcooked seabass. How could such a dish be served to your customer in the first place ? I have attached a photo of the burnt fish, which I took one bite and the taste was bitter. We have returned it immediately and brought to the attention of the manager. Clearly there’s no QC and extremely disappointed with the service despite the premium being charged. We also observed that another customer that came in later was served before us which the manager failed to give a reasonable explanation on why skipping queue was allowed. Being a regular customer (individual and corporate) of Gemma Steakhouse of Illido Group for many years, our experience was very pleasant all these while. With the recent experience, we are greatly disappointed and will not patronise this restaurant anymore. The manager apologized insincerely and the service recovery was poor. After much discussion, they offered a pasta as replacement which we rejected as the entire dining experience was ruined. The final bill has a discount of 20% which was not communicated and honestly this is not the service recovery that we expected and we were not interested with the discount at all. We left with a bitter taste and short of 1 main dish. You have lost a regular customer and a corporate customer as we engaged your group for corporate event. Thank you.
Nice dinner!
Pleasant dinner in a nice environment. Wine recommendation was good. Fish and mushroom were surprisingly good.
Bad service
My boyfriend took me here to dinner on my birthday. The octopus and steak were delicious but the staff was not friendly. We could not see the menu in our smartphones and they let us borrow an ipad but just very shortly. We felt rushed, we were not provided good recommendations and we did not feel very welcome. I would not go back for such bad service.
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What happens if my bid expires unanswered?
By 🦩 @FluffyStar64, 07/08/2021 8:55 pm
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Hi I am new to the platform. What happens if I bid on a restaurant reservation expires and no one has responded to the request?
4 Answers
4 Comments |
Don't like the Answer? Add another one. |
Answer from 🥷🏻 @ColorfulRod45 (07/08/2021 9:28 pm)
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Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
2 Comments
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By 👻 @FirmOffer13 (11/24/2021 2:53 pm)
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By 🥷🏻 @ColorfulRod45 (11/24/2021 3:12 pm)
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Answer from 👻 @ZestfulField70 (06/26/2022 1:42 pm)
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My reservation expired but I did not get a credit and I see no way to cancel. How do I the funds back as a credit?
1 Comment
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By 👻 @ZestfulField70 (06/27/2022 3:00 pm)
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Answer from 👻 @ColloquialPosition80 (06/03/2022 2:36 pm)
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I have a similar question, it seems like when money is refunded it doesnt go immediately what is the process of this since its essentially a debit card and not a credit card
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Answer from 🧌 @ExpensiveKey54 (04/21/2023 6:17 pm)
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The funds go back into your account and you can place a new bid
1 Comment
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By 👻 @IncontrovertibleHeart63 (08/06/2023 9:49 pm)
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