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Gelson's Rancho Mirage Yelp Reviews
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33 Reviews
0 Replys |
I love Gelson's.
Just wish it had the high standards that the Los Angeles locations have. Not quite up to par. I grew up and practically lived in the San Fernando Valley all my life. Hoping things will change for the better in Rancho Mirage.
Be the first to ReplyI received a promo email from Gelson's on Dec 26,2023.
In the promo, it had a discount code (Gelsons$20) for online orders of $20 off $50 in online purchases for pickup. It clearly stated that the code could be used three times. It shows no expiration period. On the 27th, I ordered, used the code and received the discount and picked up my items. Today I went to order, input the correct code and was shown that the code was invalid as it had been used by me. Yes, once, not three times. The manager has called to relay that there was a tech issue with their Instacart partner. Unfortunate but happy that I brought to their attention. The issue has been fixed.
Be the first to ReplyPoor location compared to other Gelson's I've been to.
Maybe I went at the wrong time, but items were fairly sparse for late afternoon/early evening. Normally we love the panko breaded chicken tenders from the hot food bar, but we ordered a bunch from here and they were way more dry than I remember. Also, the mac n cheese from the hot food bar was old and not fresh. One version was bright orange and didn't look appealing at all, whereas the 12 cheese one we ended up buying was dry and all the cheeses had hardened. Overall, would only come here out of convenience, but there are other grocery stores nearby that might be better.
Be the first to ReplyUpdate: Gelson's called me back! They let me know their
Update: Gelson's called me back! They let me know their policy on animals in the store. Basically, service animals are okay and all other animals are not. They also explained that they will look into the situation at the store I mentioned--and they sounded sincere about it. This makes a huge positive difference in my willingness to shop with them. Professional, caring, and sincere phone all. Thank you.
Be the first to ReplyAMAZING!!!! I have already left a 5 star review for this
AMAZING!!!! I have already left a 5 star review for this location but today I went again and omg I had the best experience I have ever had at any Gelsons by the sweetest lady named "Martina"!!! I truly love amazing customer service it's one of my favorite things any business could have it truly makes the world a better place to me but so rare to receive! So many people hate their jobs and make customers feel that but people like Martina are the reason some people go back to places and become regulars! She truly is the most amazing employee at Gelsons I've ever come in contact with and just in general! Customer service is something you either have or you don't in this life and she has it!! Too many people go out of their way to complain about businesses but don't make enough effort to write an amazing review. I love to go out of my way and applaud businesses for hiring the right team!! AMAZING AMAZING AMAZING!
Be the first to Replyexcellent quality, most of the time, it all depends on how
excellent quality, most of the time, it all depends on how the staff are feeling on any particular day!
Be the first to ReplyIf you love Gelson's, then you are in store for a real
If you love Gelson's, then you are in store for a real treat! This Gelson's is HUGE, has an amazing selection of whatever you are looking for, and the staff provides top notch service. There is a notable selection of lovely olive oil and balsamic vinegar available for tasting at this location. The photo collage attached to this review consists of 4 pics; storefront at night (top left), floral arrangements (bottom left), custom sandwich (top right), and coffee and pastry [fruit tart and tiramisu] (bottom right). Shout out to Jaylyn who made me a delicious sandwich with smoked turkey and provolone. John at checkout was the kindest, and when I mentioned his kindness, he said "everyone who enters this store deserves to be treated with kindness." Morona at the bakery was helpful, upbeat and provided pastry recommendations. Finally, Adrian at the Peet's coffee inside Gelson's was kind, professional and made a delicious latte with oat milk. There is plenty of parking at this location, the store is huge and well stocked, and there are many helpful people willing to help you - I highly recommend this store! If you are interested in licensing any of my photos, please let me know. And check out my Google Reviews, too. Thanks!
Be the first to ReplyWe ordered a dinner for thanksgiving and we were very
We ordered a dinner for thanksgiving and we were very disappointed. Packaged potatoes and stuffing and vegetables not fresh made but processed and tasted awful. And two small pieces of prime rib and a pie for over $200.00 I could have made fresh for half the price. I will NEVER buy from them again!
Be the first to ReplyThey do a nice job.
A little pricey, but "better than the average grocery store." I often shop there for desserts, which are quite nice.
Be the first to ReplyYou already know this place is expensive.
.... but the service is terrible ... almost 5pm on a Saturday night .. two checkers ... 7 people in each line waiting. They wouldn't even call another checker until I got upset with one of the clerks and told them to call for one. Unacceptable... if you have higher prices you better provide exceptional service ... I'll think twice before wasting my time there again.
Be the first to ReplyWhite Picket Fence, Perfect HOA's & Best Poodle Haircut of
White Picket Fence, Perfect HOA's & Best Poodle Haircut of the Year !Every time I enter the gold lined doors of Gelson's I'm in for a surreal experience. Yes, I am fantasizing about all of these things but don't we all when we are envisioning what a perfect grocery store would look like?I never really thought about grocery stores until I moved to the Coachella Valley area. They were just a routine part of life. But now that every type of grocery store known to man plus farmer's markets exist around every corner in this area... I can now do massive research on this topic. Time on my hands..? Maybe ;-It's remarkable, to me, that a customer, little ol' me, can enter a grocery store and get swept up into the beauty of the way the aisles are stocked, the way the vegetables are stacked, the varieties of soups, herbs, condiments, pastas, yogurts, milks...Just standing in the aisle, staring at the shelves... what can seem like hours... trying to absorb all the variations, ingredients, exotics and non-exotics It is truly a learning experience and for someone who read the ingredients on EVERY package of food before buying it can be quite the process to vet what is good or not good for you before placing in the cart ..The OTHER customers that are also taking their time reading labels and just moving a nice slow pace will actually look UP... from reading the labels to acknowledge that you are there and maybe even smile... which is a rare activity and one that is thoroughly enjoyed between two people.I don't remember what kind of music is playing at Gelson's when I am there but for me it is classical music, symphony, opera (when I find something extremely special to buy) and then beautiful symphony again that plays in my mind while I'm shopping.Even the employees at Gelson's are SO nice and they will really try to help you and they will SMILE at you which is also a rarity in this world.When I leave Gelson's I always have to pinch myself to make sure that this shopping experience I just had wasn't just a dream.
Be the first to ReplyFirst visit.
Lovely store. Top quality products. Great deli. Loved the wine bar. Thank you Jack for your friendly service. Only complaint was the guy (A...n) who packed our groceries in bags that we brought. He had attitude & did a bad packing job with everything just thrown in. No thought to things like bread getting crushed or deli salad on its side leaking. Will definitely go back.
Be the first to ReplyMade three trips from 15 minutes away after no response on
Made three trips from 15 minutes away after no response on phone call.Never any Wolfgang Pick pizza available. Missing ingredients? Yesterday no regular dough available?Why advertise the products or even list the products on your website and have signage at the counter or on your menu? This has been going on for months.
Be the first to ReplyOverpriced and still not very good service.
They charge double for branded products you can get anywhere. It's a shame that they take advantage of people.
Be the first to ReplyI ordered a gift basket through the Gelsons corporate
I ordered a gift basket through the Gelsons corporate website that somehow didn't arrive. The corporate office wasn't much help but after contacting the store manager, John, he personally went and delivered this in a matter of a couple of hours. He went above and beyond to make this right. Excellent service!
Be the first to ReplyWhat the heck happened?? Have been buying fresh Diestel
What the heck happened?? Have been buying fresh Diestel Thanksgiving Turkeys from Gelson for a few years now, but decided on Gelson's own label this year mainly due to the smallest size of Diestel vs Gelson's. Picked up the turkey on the Wed morning, only to get home and find ice inside the cavity and on the underside. Had to double check their ad/website to make sure that the Gelson branded turkeys I ordered were not sold as frozen or previously frozen. Not much I could do at that point. Used cold water to get the innards to thaw/loosen, left it submerged to fully thaw. The worst of it was the turkey, once cooked, was tough (ie: old). What a waste of time and money....never again Gelson's. PS. I wrote to Gelson's in hopes of getting some explanation before I posted this review, to give them a chance to change my mind about warning others. No response whatsoever. Won't be shopping there again.
Be the first to ReplyGelson's has the best produce and baked goods.
Their meat selection is very good quality.
Be the first to ReplyFavorite place to not only shop but to take home wonderful
Favorite place to not only shop but to take home wonderful gourmet deli food..where else can you pick up beef welington to go! Wow!! Fabulous chef they have there! Love the service and the variety of groceries they offer.
Be the first to ReplyGouged! Prices are absurd and the cashier agreed with me
Gouged! Prices are absurd and the cashier agreed with me when I brought it up at checkout. $7.99 for a 4 pack of fever tree ginger beer? Really? Jensens has it for $4.99. And $5 single avocados!!!! Holy moly NO guacamole for me. Not at that price. I'll shop somewhere else before paying these prices again. What a joke. Stop gouging your customers, do better.
Be the first to Replythis is a wonderful market.
all gelson's are great but this one is particularly superior. thanks to misty, richard, john, for great help when i need something special. all product highest quality, great selection. very very grateful the desert has such a quality market with good prices and such terrific service.
Be the first to ReplyThis is our favorite market in the valley.
The extensive items will amaze you. The entire staff is friendly and very helpful. While the prices are a bit higher than the other markets, if you shop on Tuesday and are a member of the shopping club ( free ) it's about the same. The hot food take out selections are the best.
Be the first to ReplyThe customer service in the deli department was sub par
The customer service in the deli department was sub par didn't acknowledged that I was next customer while there was only one person in the counter and one customer beside myself . The third customer came on the other side of the counter . The deli counter women told me that I had to get a ticket to be be served next. One other comment your deli prices are outrageously overpriced.
Be the first to ReplyThe bakery is great, the produce is really good and the
The bakery is great, the produce is really good and the staff is knowledgeable and helpful. Also, it is extremely pleasant and very spacious -- it's my fave supermarket in the desert (except possibly for Trader's)
Be the first to ReplyOnly sometimes a customer here, but wanted to leave a
Only sometimes a customer here, but wanted to leave a review as I was very impressed by Patrick and Karina, apparently both new hires at the cafe counter. Both are super friendly. Patrick's calling me and his other customers "friend" is really refreshing. Karina too was friendly and funny. Felt great to get such positive customer service.
Be the first to ReplyI use to be strictly a Whole Foods shopper but the only WF
I use to be strictly a Whole Foods shopper but the only WF in Palm Desert is awful. ย I have found greater variety and quality consistently at this Gelson's. ย And it is my experience that the staff at This Gelson's is always engaged in providing great service .
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