Unfortunately, I'm going to have to rate this a 1 out of 5 - Gelso & Grand New York - Kaufe eine Reservierung
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🤮 1/5 - Unfortunately, I'm going to have to rate this a 1 out of 5
By 👻 @Tammy R., 03/12/2023 4:00 am
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Unfortunately, I'm going to have to rate this a 1 out of 5 stars! This was my first time dinning here, the overall customer service was horrible. I was dinning with a friend. After we paid our bill, and left the restaurant, my friend realized he accidentally left his cell phone behind at the restaurant. We went back to the restaurant to look for it, and we were given such a hard time. Our waiter by the name of Daniil A. acted like he didn't know anything, and he disappeared as we spoke to the manager on duty. The manager, which was a women, was so rude instead of being helpful. The manager failed to properly look at the footage from the camera accordingly leading up to the incident. Luckily, there were two other customers dinning next to our table that gave us a heads up it was our waiter Daniil A. that was last seen. That's why we confronted Daniil A. first. The whole thing was sketchy! We looked around our table, and we noticed another employee was going back, and forth, then offered to help us. While this employee was "helping us", he suggested the phone would be at the front door of the facility on the floor........we walked back towards the front, and the phone mysteriously was there.....the phone was planted there by the restaurant employees! It wasn't there when we returned to the restaurant to look for it! The last thing we remember was the cell phone on the table, and the waiter Daniil A. placed our napkins a certain way, and picked up our plates. My friends cell phone was swiped by this employee. Please be very careful with your personal items. Their own employees steal from their own consumers! This is extremely disappointing, and I would never step foot in this restaurant again.-As to the owner, my name is Miguel Santiago, I was in the restaurant, and I paid with my card! I have my receipt. That's how I have the name of the waiter that served me that night. I was dinning with a friend that was in town visiting. The footage was established at the restaurant, we were given the run around over the footage, and mistreated by management, and the conclusion made absolutely no sense. The waiter that suggested the phone was on the floor outside....if he saw it there initially why didn't he just grab it, and bring to us? Or even bother turning it into managements hands that night? You might want to check your video surveillance outside of your restaurant. The cell phone wasn't on the floor outside, when we walked back in to inquire. I don't take being lied to likely, especially when I'm paying for a dinning experience. Tammy is my partner, this is our account to leave any reviews, as we please. I will not remove my review. Don't worry, we won't be returning, or recommending your location. Best of luck to you.P.s. everyone is at liberty to express their experience, this is a platform for that. Your main issue is your staff. I took my time, and read all of your low ratings, your staff is the problem, and unfortunately, I endured it while I was there. Anyone can loose their belongings, it was the approach, it was unprofessional, and odd. My review will stand, and remain.
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