Bad restaurant experience - Four Seasons Resort Lanai - Trade Reservierungs
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Lanai City's Best Hotels that are most frequently booked by customers of Four Seasons Resort Lanai
🤮 1/5 - Bad restaurant experience
By 👻 @MoniDur, 05/29/2022 3:00 am
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I visited Maui to celebrate my birthday. This was my first time visiting Hawaii and I was very excited. A local friend of mine and I decided to visit Lanai for the day. Once we arrived we asked several people on the island where the best place was to have lunch and they recommended the Four Seasons. When we arrived at the restaurant the woman near the sandwiches welcomed us and said we could take a seat anywhere we wanted. She didn't ask us if were guests of the hotel or if we were visiting for lunch. We went ahead and took a seat and when our server arrived she asked us if we were staying there. We said "no" and that we were just here for lunch. She proceeded to leave and then the woman who greeted us approached us and let us know that we could not have lunch there. She let us know the restaurant was only for guests and we had to leave. She said that if wanted we could order some of the sandwiches that were displayed at the entrance. The way she handled this was incredibly unprofessional and not what you would expect from a Four Seasons Hotel. I felt embraced by the way she treated us. I've worked in the hotel industry before and this is not how you treat anybody. This could have been handled way more considerately and professionally. I also work in marketing in the yachting industry in the San Francisco Bay Area. The biggest form of marketing a business can have is word of mouth and creating an excellent experience for everyone - as you never know if they may be future guests. With the way this woman treated us, she lost 2 future patrons to the hotel. I will also not be recommending this hotel to any of my clients. If you want to be treated with consideration, dignity, and respect go somewhere else.
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