The Selland's brand is lacking in every way - Ella Dining Room & Bar Sacramento - Kaufe eine Reservierung
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🤮 1/5 - The Selland's brand is lacking in every way
By 👻 @Brian W, 02/21/2022 3:00 am
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After having our reservations cancelled by The Kitchen because of staffing issues and then being told we would have to get in the back of another 4 month long waiting list (terrible customer service), we stayed with the brand and made reservations that night at Ella. We looked at the website and made our reservation early to take advantage of happy hour. When we got there, the place was a ghost town so we decided to take seats at the bar which was essentially empty. We asked the disinterested bartender for a happy hour menu to which he replied "we're not doing that". We told him that we saw it on line and he said "we decided not to do it tonight". Rude, grumpy, unapologetic and inattentive come to mind in describing his demeanor. We moved to a table, ordered beverages and a meal and along the way, were told that "they are hanging on by a thread". So, we got fired from the Kitchen, told that what they say on line doesn't really happen at the restaurant and were also told that they are barely making it. That cost us $200 and for that we learned that the brand is broken. Two terrible experiences in one day, being exposed to unapologetic people, eating overpriced mediocre food is too much for anyone, regardless of what is going on with them. This brand does not deserve your money until it can demonstrate the consistent quality that it was once known for. Until then, Sac has to many options to put up with lackluster food, atmosphere, treatment and disregard.
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