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🤮 1/5 - Kicked out of our tables after making reservations!
By 👻 @NYC Traveller 2023, 02/09/2023 3:00 am
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It was terrible. I'd reserved 2 tables of 6 people each for the 745pm STANDARD seating (12 people in total). I confirmed with ALL parties (el tucan's resy email address; Mr. Hospitality on Whatapp (a system they use to help people make reservations and answer any questions)) that there was NO MINIMUM spend for their STANDARD seating and this was confirmed MULTIPLE times by the parties above - I even asked that if there is no min spend, can we just do drinks and this was also confirmed as a YES by El Tucan ahead of the reservation. I have everything in writing (emails were sent to: Reservations El tucan reservations@eltucanmiam… and messages (a whole conversation) with their Mr. Hospitality Whatsapp contact): They replied, stating: "Reservations El tucan -reservations@eltucanmia… - Jan 30, 2023, 12:40 PM (10 days ago) to me: Dear Guest, If you booked at that time 7.45pm there is no minimum it will be whatever you purchase and it is a 2 hour seating. After the 2-hour you can continue at the bar. We do not guarantee any seating area, or tables to be next to each other" Unfortunately, even though we arrived at 745pm on the dot (an hour and 15 minutes before the $150pp premium seating starts at 9pm - we avoided this because it was too pricey for our our group), we were kicked out of our tables within 15 mins of sitting down and were told to move to the bar. The manager and staff mentioned that there was a minimum spend and that we could not do just drinks (even after I showed the above email to their team). After about 30/40 minutes of us complaining to the servers and manager while stuck standing shamefully at the bar, she eventually gave us a table but this table was upstairs in the corner of the club with a side-view of the stage and had bad acoustics. My friend then went back to the manager and complained again and for about another 20 minutes. Only then did the manager throw in 2 bottles of their cheapest champagne and put our names on their banner tv screen as a way to "compensate" us. Again, I want to reiterate that if none of us complained and if I did not show El Tucan's emails to the manager in writing, El Tucan would have not only kicked us out of us seats but likely out of the venue because we were not spending enough for the "standard"; no-minimum required seating (broadly speaking, if there is no minimum, and there's no fine print stating that we needed to order food, then we should have been allowed to order whatever we wanted, especially if I have it in writing via email that JUST DRINKs were allowed from their own staff). IT WAS A TERRIBLE and EMBARRASSING experience as my friends and I had flown into Miami from NYC for our birthday weekend (there were 4 birthdays in the group) and we were so excited. Had we had a better experience, we would probably have ordered more drinks/food (probably even bottles) once our 2 hour timed limit at the first set of tables ended. El Tucan just lost out on 12 people's business and we will never be going back again! No
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