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🤮 1/5 - Abusive treatment
By 👻 @PMM, 08/28/2022 3:00 am
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So it's taken me a few days to write this review because of the abuse we suffered at the hands of this staff. Saturday night, the 26th, 2 of my best friends and I were kicked out of DRAKE’S on Lovers Lane BEFORE we were seated, an hour AFTER our reservation time, waiting patiently at the bar sipping our first drink of the evening, for asking to be seated in the booth they promised us upon reserving over 3 weeks ago. They did not want to seat us in a booth even though there were at least 3 available. I’ll add that from the minute we walked in, the hostesses at the door said: we know you requested a booth and right now there aren’t any available, so please help yourself to the bar and we’ll let you know when your booth is ready. That was the first red flag because we had an 8:15 reservation for dinner for a booth. It was a birthday dinner. We were so excited to be there. Of all the restaurants we could have graced, we picked this disaster. The hostess came over 45 minutes later to inform us we weren’t getting a booth, we were never getting a booth, talked over us and angrily gave us no option but to ask for the manager. Who never came until one of my friends then went to find a manager, herself. When she tried to talk to her, the manager TOOK HER DRINK AWAY FROM HER and made her MOVE OUTSIDE, and some bouncer dude blocked her from re-entering and threatened to call the police if she came back in. A lady, our friend, left in the parking lot with no purse or cell as she left it at the bar with us. I'm still shaking my head as I write this. The GM finally came to the bar where my other friend and I were waiting and told us she would have moved us but “our other guest was yelling at her and so rude to her!” and went on and on o the rest of the bar could hear her. This friend (of 30+ years) is incapable of yelling or raising her voice. The chef appeared right behind her (with the bouncer guy right behind her) and ordered us to LEAVE. When my friend at the bar, the birthday girl, gently but incredulously asked, “how did this escalate to this?" and lightly touched her arm, the chef yelled “DON’T TOUCH ME.” We were treated like criminals. To say we are still in shock is an understatement. Not only did the management lie to us, they treated us with complete and utter contempt. AS THE CUSTOMERS. I am known in my city for being an influence in all things dining and have been moved to write a complaint only once that I can remember and it was nothing remotely close to this. Absolutely Horrible. What a completely unnecessary escalation and turn of events for 3 amazing women who do nothing but promote others. We were so excited to celebrate together. We still have no idea what on earth happened. But this is what abuse must feel like. After a few days of refection, we feel that the way 3 people lined up (GM, chef, bouncer) to threaten and get in the face of 3 women who were guilty of kindly asking to be seated after, then, almost an hour of waiting, in a booth that they reserved, with empty booths clearly in sight, felt like a scripted drama on their end, practiced probably many many times, as we have since heard other horror stories about this place. We went to a neighboring restaurant that thankfully was still open, treated us princesses and served us delicious food with stellar service. SHAME ON DRAKE'S and SHAME on their LEADERSHIP that allows this garage to exist.
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