Left happy - Castaway Restaurant & Events Burbank - Kaufe eine Reservierung
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🙂 4/5 - Left happy
By 👻 @Mgitsme, 01/14/2024 3:00 am
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WE arrived at sunset. It was amazing! Initial impression was perfect. Unfortunately it was New Year’s Day and understandable there was a challenge for the servers. Our drinks and appetizers came out quick and delicious . We had 2 vegetarians and one vegan with 2 carnivores. We waited at least an hour for the main course. The table next came after and left before we were served. When it arrived the taste of everything was impressive. The vegan option was unique and very good. Sadly the steaks were cold and the 5 th dish under the lights too long. That is why only 4 stars. I don’t want to disrespect the quality of the venue and menu. When management found out the issues they MADE IT GOOD. It was a special celebration for us above just celebrating the new year. We had a 2 month old with us that thankfully slept the entire time. This could have been a nightmare. The desert was comped and honestly I have never experiences anything quite like the various confections we enjoyed! Things happen And some places just say they are sorry or nothing at all. My verbal impression is that this business wants you to leave happy. We will go back happily.
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