Horrible service from Hostess to management - Castaway Restaurant & Events Burbank - Kaufe eine Reservierung
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🤮 1/5 - Horrible service from Hostess to management
By 👻 @Corey, 12/25/2023 3:00 am
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Worst Hostess I have ever encountered at a restaurant that is supposed to be upscale. Manager gave away our reservation on Christmas day and did not care to accommodate their mistake. Or, in my opinion, blatantly gave our table away to someone else. We showed up 15 minutes early and when it came time to be seated after waiting until our reservation time, we were escorted to a table I did not reserve. Instead of apologizing and asking if we wanted to wait a little longer for the next inside table, we were given a condescending, you can take the table we put you at outside on a cool night, or sit at the bar and have dinner. This came from management. We immediately left. While we retrieved our car from the valet, we met another couple that was retrieving their car that just had the same thing happen to them. Only they outright canceled their reservation. Do Not go to Cast Away. That is not the way to treat first time patrons!
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