Special event? Don't trust them to get it right. - Castaway Restaurant & Events Burbank - Kaufe eine Reservierung
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🤮 1/5 - Special event? Don't trust them to get it right.
By 👻 @Scott C, 07/29/2022 3:00 am
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The fact that half the 1-star reviews have been posted in the past six months should tell you everything you need to know. They're short-staffed, disorganized, and have little interest in addressing their issues. We've been trying to reach out, but they've been dodging us. Basically, we went for my 40th, requested something nice in advance (patio spot or a view...). When we arrived, they told us they had a strict 90 minute seating policy, which seemed fair, and led us to believe we'd be outside... but then they sat us halfway inside, where only one of us had a view, and they kept us there for two and a half hours. We tried to leave sooner, believe me, but our waitress disappeared for nearly an hour. We think we were given the wrong table, as patio guests seemed to get speedier service, but still... jesus chirst. We had plans for after dinner, which we had to bump twice. Got in at 6:00pm and couldn't leave until 8:40. Now, this is my memory from my 40th... being held hostage at dinner.
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