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😒 3/5 - I wanted my first trip of the year to be with my granny in
By 👻 @Yolanda S., 01/02/2024 3:00 am
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I wanted my first trip of the year to be with my granny in Chicago!! So me and my hubby took a little road trip! I was craving TACOS! My husband said, "why not go to the places featured on Netflix's Taco Chronicles?" "Wow, that would be a treat, let's go!" So before heading to granny's we stopped by Carnitas Uruapan. It pains me to give an establishment with such promise a 3 star rating, but a three star rating is what they deserved that day. I ordered an iced coffee medium, 3 of the taco dorados which came with a chicharron, and a half pound of Carnitas meat. The total would have been around $17-18.00 with tax. I go to the register and pay for what I ordered. They give me two coffees, I ordered one. three carnita tacos (not dorados, these are more pricey), a container of salsa,they picked the flavor. I did not order salsa. One full pound of carnita (I ordered a half a pound. After I paid for what I ordered they tell me I have to pay for the additional items I DID NOT ORDER. I say I only want what I ordered and paid for. I was so embarrassed to be causing a scene when the line is getting longer and longer until I almost just paid again. My husband says she paid already and tries to give back the additional items. The manager (the only one who can speak English), comes up and says I have to pay an additional $18.00. I tell her what my order was. We give her the things we didn't order, she gives us what we did order, she even tries to take the extra coffee which we are fine with but our hands have been all over it. She then remembers customer service and tells us to keep the coffee, with a dismissive wave of her hand. I must say the staff was exasperated and frustrated as I was. The fault did not come from them. The person that takes your order is an older non English speaking gentleman, and he tells what you say to the ladies. It was his fault. I was definitely confused by him, and the menu, and the ordering process, and unfortunately I believe he tried to take advantage of it. I would have paid and ended up with the extra items, but my husband stands on principle so we paid for what we ordered and left. I WILL RETURN! The food was great! The confusion was not.
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