Horrible customer service but the food was great! - Cafe Renaissance Brooklyn - Kaufe eine Reservierung
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😒 3/5 - Horrible customer service but the food was great!
By 👻 @elee124065, 02/01/2023 3:00 am
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I was visiting Brooklyn from out of state and was looking for a really good kosher dairy restaurant. While doing a google search this came up. When I walked in, I asked the man running the coffee bar in the front if I needed to be seated or can I just seat myself. He didn't speak English so well and told me to ask the lady on the phone in front of me and proceeded to call out to her. She had her back to me and just turned her head and said "what do you need"? She said this a bit abrasively. I said that this was my first time here and do I sit myself or do I wait to be seated? She replied "Just sit anywhere". I then found a table. Right behind me a couple came in with their baby and sat down. Right away they brought them water and bread but completely ignored me. Finally, I was given water and asked for bread. The waiter said ""Yea its coming". I waited and no bread came. I asked another waiter if I can please have bread. Finally after a bit they brought me a bread basket. At this point, the couple who came in after me already placed their order. While I was looking at the menu, I called my waiter over because I just wanted to know about a certain pasta dish. It looked really good but I just wanted to know what was in it (cream sauce, etc). It was an innocent question. The waiter seemed really annoyed and answered me abruptly. I then placed my order. I ordered the sauteed artichokes as a starter followed by the ravioli and sauteed spinach as a side. No one came by at all to ask how I was doing or to fill my water. Everyone else was getting attended to literally. I was completely ignored. I couldn't finish my meal so I flagged someone down to wrap it to go. That took awhile. Meanwhile my original waiter never even came by. I had to flag the same waiter who wrapped my order for the check. On the check they automatically added the tip which for me I didn't like. So just to give you a heads up. I was a well dressed orthodox women. I was not a "Karen". I was polite and nice to the waitstaff. When I was leaving, the same front desk lady (maybe the Manager) was still on the phone. She appeared unprofessional in her appearance and in her manner (which was abrasive). She was on the phone the whole time and when I asked someone if they could please tell me how to get to the subway (I had taken an Uber there from my original location) he replied "I have no idea but the lady can help you" (he was referring to the Manager who was on the phone). He called out to her to help me but she didn't even turn to me. This is my first and last time I will dine at this restaurant. Some people want to eat and others want to dine. If I wanted to eat, I would go to the local kosher pizza shop. I wanted to sit down and have a nice experience. This is not the place for that. BTW: It was after the busy lunch rush around 2pm. Was not crowded at all so we can't use that as an excuse. Just because I am dining alone does not mean I should be treated like a second class citizen and ignored.
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