Very nice hotel, keep the standard (commercial training needed for some staff) - Bord de l'eau avevue des restaurant Douala - Kaufe eine Reservierung
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π 3/5 - Very nice hotel, keep the standard (commercial training needed for some staff)
By π» @PS, 05/04/2023 3:00 am
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Hotel well renovated but some rooms still need to be renovated too Reception personnel is great (restaurant and other personnel too) but administration team (reservation team) need to be more commercial oriented. For example as regular and historical guest (since 7 years now), I asked since a week, for 1 night credit note due to a confusion on a recent cancellation and received a non commercial "no" for a simple request which could be treated/corrected differently...I paid finally and hope they'll still correct: it's not a matter of money but a symbol for a commercial approach... But very nice hotel, keep the standard
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