The restaurant at Blakes Hotel. - Blakes Hotel London - Trade Reservierungs
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🤢 2/5 - The restaurant at Blakes Hotel.
By 👻 @S W., 03/21/2017 3:00 am
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I've heard a lot of good things about this place and was eager to visit. But I ended up disappointed. The food was good, although not mind-blowing or umami. The service was a different experience, every 5 min we had someone coming to our table, pouring up water or asking if we needed more. This is most often a nice gesture at the two- & three Michelin starred restaurants I've been to but here it was perceived as too much. My wife is pregnant and ordered a soda, so my feeling is that this is why they tried to sell us the water. I know they have to make a profit, but this just felt like aggressive sales. One time when a waitress asked if we wanted another bottle (that would be our third bottle) I said "No thank you, we are fine", one minute later she comes back with a bottle and pours up... By this time I was so stressed out by the pushy service I didn't have the energy to say anything. As soon as we finished our main course the same waitress slammed down the dessert menu on our table without saying a word. We got the feeling that they just wanted our visit to be brief.I believe that when it comes to great service the key is that the staff should feel the vibes from the customer and adapt accordingly. Based on our experience, this is something the staff at Blakes need to work at. I will not come back to Blakes or recommend it to friends. If I want to have similar cuisine, style and atmosphere with a superb service there are a dozen to choose from in London.
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