I'm incredibly disappointed to be giving a 2-star review - Bernhardt's Toronto - Kaufe eine Reservierung
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🤢 2/5 - I'm incredibly disappointed to be giving a 2-star review
By 👻 @Romina V., 11/08/2023 3:00 am
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I'm incredibly disappointed to be giving a 2-star review because I've only heard great things about Bernhardts. I almost never write reviews but our service was so off-putting that I cannot help but express it. To be fair - the food was delicious and beautiful, the ambiance was cozy and inviting - I thank them for this. It was the unbelievably RUDE service that left a bad taste in our mouths which as a result, turned us off the entire experience. 5 of my girlfriends and I had a late night reservation at 9:30pm on a Saturday night. Immediately, our host was hostile and clearly not happy to see us for some reason. We were on time. She then brought us to our table. She must've accidentally bumped my friend as she was rushingly setting some things down at the table and did NOT even say sorry, just walked away! Then we were greeted by our server. At first, she seemed fine, normal, not really friendly but did offer some great recommendations. Dinner came out in a timely manner and everything was delicious. After dessert, we wanted to end our evening with a round of lemon drop shots. Our server mentioned she'd ask her bartender who may have closed the bar. This was odd because she didn't give us a heads up. She came back and told us that the bartender did close the bar, to which I simply replied, "oh! I didn't realize the bar was closed since we didn't get a last call." My comment, which was absolutely fair, ticked her off. At that point, they didn't allow us to order lemon drop shots but rather could pour us a round of tequila shots, evidently because this requires less prepartion. Our tequila shots didn't come with lemons so we asked for some. Again, she gave us a hard time about it but ultimately brought us lemons. When it came to paying our bills, her demeanor was colder than ever. She finished the last payment, ripped the receipt from the machine and set down the receipt on the table so fast and so aggressively and just walked away - didn't say thank you or goodbye. No one said bye to us as we were leaving. You might be thinking - 6 women, last reso slot, rowdy Saturday night, etc etc. We were punctual and polite guests through and through. We spent money - wine, cocktails, apps, entrees, desserts, etc. We all tipped well, despite the service. We did not camp out, in fact, there were still a number of guests when we left. It's also worth mentioning that the 6 of us have all worked in the industry for over 10 years each, both in service and managerial roles, so we understand and respect the etiquette. What we don't understand is what we did wrong to deserve such a hostile experience. I'm not sure I'll be back.
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