Chef is egotistical maniac thief. - Berbena Barcelona - Kaufe eine Reservierung
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🤮 1/5 - Chef is egotistical maniac thief.
By 👻 @Jordan S., 07/06/2023 3:00 am
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Due to unfortunate circumstances that come with traveling to a foreign country - getting lost, phone dying / losing service, arriving back from a day of traveling much later than expected - my friends and I missed our reservation at Berbena. We were unable to contact the restaurant in advance to inform. Two days later I received a charge for 180 Euro - over 200 USD - for the missed reservation. After explaining the situation to the restaurant and pleading with them to refund the cancellation fee as this imposed an ENORMOUS financial burden on my personal finances (I'm a young waitress, I don't have a very high salary and had been saving for this trip for a very long time) the chef/owner Carlos messaged me personally from the restaurant's IG and refused to refund me as if I had purposefully and maliciously missed my reservation, refused to have a conversation on the phone about the matter, and blocked me from the restaurant's Instagram page so that I could not make a further complaint. I find this behavior psychopathic, unprofessional and inhuman - to have such apathetic disregard for unforeseen circumstances and other human being's personal financial situations is a disgrace. I apologized profusely for missing my reservation, and as I'm a waitress and also work in restaurants I understand the financial impact of no-show tables. But for a chef/owner of such a successful, well-respected, highly-rated restaurant that clearly has financial success, to personally send nasty messages, refuse to refund a young NOT wealthy traveler on whom this charge imposed an ENORMOUS and devastating financial burden is simply disgusting, disappointing, and sick behavior. I recognize it was my fault we did not inform the restaurant we could no longer arrive - none of us had working cell phone service, as can happen in a foreign country. But for a chef owner to have such lack of empathy and understanding is so cruel that I'm certain this behavior and attitude is reflected in the character of the restaurant. I highly recommend travelers to avoid dining here. There's plenty of other restaurants in Barcelona that treat visitors with basic respect and human dignity, this one does not deserve your time or money.
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