First time here, definitely last - 3 Westerly Bar and Grill Ossining - Kaufe eine Reservierung
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🤮 1/5 - First time here, definitely last
By 👻 @Steve S, 02/05/2022 3:00 am
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First visit - definitely last. Party of six, we arrived at 5:30 PM with the place basically empty but still had to plead for a table. Server Carly was nice at the beginning; she knew one of us from middle school. Downhill from there! I asked the busboy in Spanish to keep the water flowing but had to beg for a glass each time. Two of us were served a personal pizza and the other four were kept waiting fifteen minutes. My chicken sandwich was covered in cheese which I didn't realize was part of it and the manager made me feel as if he did me a favor by taking it back. My goddaughter order a $46 filet mignon MEDIUM that came out bleeding and sent it back; it took nearly a half hour for her to be served and everyone else was done. I told the manager that in a restaurant of that caliber you always comp a dish you screwed up and he refused, then of course threw in my face how lucky I was to get my chicken sandwich taken off the bill because "there was nothing wrong with it." Basically this is a place in a "luxury" building in an area TRYING to gentrify after historically being "average" or less. It pretends to be a five-star Manhattan establishment but falls very, very short of its goal. It was my goddaughter's birthday and we didn't even stay for dessert; we got a cake and took it home. Then there was a "mandatory" 20% gratuity for parties of six or more and guess what; yes, it's on the menu but the print is SO MICROSCOPIC at the bottom of the menu that it almost looks like a graphic. Normally I would never penalize a server for mediocre food (though the service was nothing to shout about either) but I was so incensed at the refusal to comp the $46 steak ordeal that I felt compelled to reduce the tip to basically comp it myself. I persuaded the manager to remove the $66 mandatory tip and left $10 instead. The bill was $358 for five dinners and some insanely overpriced glasses of wine. Honestly we could have gone to one of the finest restaurants in midtown Manhattan, spent less and had a much better evening. Sorry, Westerly, tonight was a total disaster. Be smart and steer clear of this charade.
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