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Ranked #14 in Miami Beach's Best Hotels.
🙂 4/5 - Whether you consider the name uber pretentious or fun,
By 👻 @Lex L., 03/21/2024 3:00 am
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Whether you consider the name uber pretentious or fun, tongue-in-check (I'm still vacillating), one thing causing no debate was the excellent level of service afforded by the staff at the 1. I was apprehensive about check-in, as the lobby appeared mobbed. The check in staff were quick, efficient and far cheerier than many might be with such a busy desk. My room was prepared quickly, my luggage delivered before I arrived to the room, and I was allowed to check in early to an upgraded room with a stellar view of the beach. Further, they brought me a large water bowl and a fresh, plush bed for my pup to sleep on (mad points for being overwhelmingly dog friendly btw). I wish I could remember all of the people that I interacted with, so I could list them by name, but everyone was just kind and attentive, from the housekeeper taking care of my room to the gentleman in charge of controlling access to the rooftop pool. Shout out to Nikki at the upstairs bar for helping my buddy with his taxing drink request and for making excellent drinks all around, Raemu, the most friendly, vibrant, attentive and professional server I've met in a long time (WATR & pool area), Luis, for providing excellent cabana service with killer energy together with Raemu, and Maylin, who was so warm and engaging while quickly making the most perfectly fluffy and creamy omelet I've had in a long time. Also amazing (IMO) were the meals I had. I truly enjoyed the thought that went into the preparation of the breakfast buffet at Habitat, and everything looked and tasted fresh and delicious. The selections at WATR were all good, and I highly, highly recommend both the spicy crunchy tuna roll and the halibut. Ordered them multiple times throughout my stay. Just yum. Burger and fries were solid at Tala. Great, friendly and efficient service everywhere. Where the 1 loses points is the elevator system. Simply inefficient and slow for a hotel this size. There was not one day that I did not see, on multiple occasions, guests struggling with it. Additionally, I was bummed about the lack of a speaker in the room and didn't understand why my shower stall was so massive, but only had access to water on one end, far, far away from the cool bench I imagine was designed for people to sit on. Also, I get the whole eco friendly vibe of the hotel, but those indoor/outdoor carpets are uncomfortable to walk on barefoot. What I feel is the biggest sin, however, is the ludicrously priced mini bar. I totally understand up charging to a reasonable extent. But at these room prices, it feels exploitative, tacky and just disrespectful. I believe a little thoughtfulness goes a long way with one's customers, but so do unjustifiable transgressions. Despite the above, I had an excellent experience at the 1, and would definitely consider repeating it next time I'm down in Miami. The property is beautiful, the staff are amazing, lots of great dining options on site and nearby. You can't go wrong.
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