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Hermès Paris Reviews
Worst
After 1 month of trying, I got an appointment for the leather department. I was asked what type of bag I am there to buy. I told her my preferences. She asked me many questions regarding the bag: leather, hardware etc. She told me to wait and that it will take some time to bring out the options. After 5 minutes, she came back and said bluntly: We. Have. No. Bags! I told her I have a purchase history: to check with my maiden name because I just got married and changed my name. She kept saying “we have no bags “ I work in fashion, and I am a luxury shopper. Never in my entire life was I made to feel so small. Absolutely worst customer service. Deserves 0 stars. Not 1.
Hallmark Paris shopping at Hermes
I love the Kelly bags. Nicolas owner of Paris Wine Co tried to get me a private shopping appointment because he said he has many connections in Paris. Beautiful shopping experience
Brand loyalty out the window
Don’t understand the new appointment system. My mom has been a loyal customer for years. Come Covid and there is this new appointment system we aren’t familiar with. We went to the store and it’s as if those years of brand loyalty is not taken into account! The SAd were very rude! Way to treat a 70+ year old lady!
Worst service & terrible experience at Hermes Sèvres Paris
Looking for men shoes but can’t find anyone who can assist so requested for assistance from a short hair lady who stood at the lower floor counter.She said will get someone to serve us soon and saw her talking to available male staff who works at men shoes department.However,after waiting for some time, the short hair lady still did not get back to us and saw the male staff went straight to serve other customer who just newly came after us instead.Eventually we left the store with disappointment. This is the worst service and only this terrible experience while we travelled in Paris. Even the normal shopping mall staffs could provide better service than those who work in this branded store. Definitely will not come back to this store again in future.
Unpleasant experience
We had been walking/waiting in this outlet for long time but nobody are helpful/friendly to take initiative to ask/assist us even though we noticed quite numbers of personnels are available. We have been to many branded stores in many countries including Paris and this is our first unpleasant experience in Paris which we never expected. I think the personnels in this store should look into this seriously for immediate improvement to approach customers initiatively for better service.
Wins for WORST customer service
If I could give zero stars I would. And I have never rated a place this low in a google review. I walked in without an appointment as I was told that an appointment wasn't needed at another paris location (Hermès Paris Faubourg Saint Honoré) . I was told that they couldn't even speak to me without an appointment and that this was true for all Paris locations (not true per my email from a sales associate via email). Fine, that's your process at this store, no problem, happy to make an appointment. BUT the sales associate was SO RUDE and pretentious it made me want to take my business elsewhere (and I did). If you want a Hermes and VAT tax refund...go to a different location. Don't go to this store looking for quality service, you wont get it. I took my business to Dior & Chanel instead where they know how to treat their customers. This location needs education and training in customer service and how to speak to customers!!
Unbelievable- The photos show everything/ Hermes is no longer Hermes
In July 2023, I purchased 3 pairs of slippers from the Hermes Paris store located in George V 42 avenue. In September 2023, I noticed that on one of the sides of the heel there is a gap that is deepening. On September 29, I received an email from Hermes advisors that it was my fault that they came off (see photo) and that there will be a cost of 115 Eur for the repair with a maximum duration of 6 weeks. I accepted this despite the fact that we cannot talk about a hit or a scratch, but simply that the material snapped. At my insistence, the slippers were ready in March 2024 and when they arrived, they looked like this (see pictures). I sent an email with my dissatisfaction and the fact that the slippers do NOT seem to be repaired by Hermes and I was answered by Mrs. Helene K. that the craftsman did his best and that the shoes were worn... when in the 3 months from purchase to bringing it in for repair? For a week I have been reporting and sending different emails and they told me that they are sorry and that they can do nothing but send the slippers back to the service to be repaired... after they spent 6 months being repaired. I think it's an incredible joke and for a lot of money. There are so many big brands that assume these situations and it is a shame to persist in cheating on our own money. I am attaching pictures so there are no doubts :)
Visit to Hermes
Amazing experience in the Mother store! The sales staff are attentive and the merchandise is drool worthy. Definitely a must for any Hermes lovers out there.
Give shopping at Hermes a miss - it’s a “Goldilocks” experience
My husband decided to give me a gift while travelling through Paris with our (adult) daughter. They have a tradition of giving me gifts from Hermes. And at her prompting we arrived at the Faubourg Saint Honoré store.What should have been a delightful/fun family shopping experience was so awful that we left without purchasing anything. We were allocated what seemed to be a trainee sales person who’s behaviour indicated that she wanted to be anywhere, but at work in that beautiful store. Disappointing. So the next day, we tried again, at the Georges V store. Initially ignored, our allocated sales person clearly more senior than the sullen youngster of the day before, indicated that she was happy to be at work, but not with a customer. The other staff were far more interesting, having disappeared a number of times for a chat. Lacking the enjoyment the experience should have been, I lost enthusiasm to choose anything. Again we left without a purchase. My daughter determined to ensure this would end on a happy note, encouraged us on the third day to try the rue de Sèvres store. This building (an old swimming pool) is extraordinary. I was just happy to see the architecture and design. Admittedly it again took work to be served (no one seemed to know where the sales people were!) but we’re finally assisted by someone who truly loves his job and the beautiful things he sells. Such a lovely experience, lots of fun choosing. I am now the happy wearer of a beautiful bangle and double-sided silk scarf. After the purchase we commented on how poor our previous experience had been, only to be told that this is a common and well known complaint! A luxury shop with disengaged staff, that makes the customer work very hard to have a good shopping experience. Better to buy over the internet or visit other luxury brands who care about their customers. Hermes should check out their competitors (e.g Goyard) to see how magical a shopping experience can be.
George V Vs FSH Paris… “Hello, my name is…….”
Hermes, George V Paris: What a lovely experience. I was met by Christelle, we chatted, she helped me with my belt purchase… as she was taking my details she noticed it was my birthday.. I’d started talking about visiting Paris for my birthday and hoped to get a leather appointment which thus far was unsuccessful… without prompt she stated she could help me get a non quota bag if id like. I was over the moon! And she came out with just what I’d wanted, I got a beautiful herbag, which is currently impossible to get in the UK… and a shoutout to Elizabeth also, they both made our visit very special… thank you.. Moving forward to the following day, my partner managed to get the ping of joy for that coveted appointment most girls would sell their first child for at FSH…. Our excitement turned to disappointment very quickly… we were seated in a corner of the store upstairs like some naughty school kids.. we were then semi greeted by our SA, when I mean semi, she acknowledged my partner as having the appointment and didn’t ask me what my name was. As she talked I was wondering at what point do we acknowledge each other by name. It was very off putting as I knew at that point, she wasn’t interested.. she was professionally uninterested yet polite… I shared with her what I’d love, she confirmed I’m asking for Very popular colours and bags.. I acknowledged this… she left and within 5 minutes returned with what can only be described as a school girls bag to go with our placement in the store, seated in the naughty corner… I polity declined and went back to George V for my next purchase… Back again to George V, we were greeted by a lovely lady and introduced to a lovely gentleman. We acknowledged each other by name and began an authentic exchange of pleasantries .. I made my next purchase and will now ensure all my purchases are done in George V when I return to Paris… quota bag or not, Respecting individuals goes a long way to where I spend my money…… These are first world problems.. don’t sell your soul or dignity for a bag…
Lovely experience at Hermes
I love this store, so beautiful and wonderful layout, with excellent displays. The appointments team was so helpful, and I had the pleasure to meet two SAs Vanessa and Sarah who did their best to find me the bag I wanted. I live in Scotland and whenever I visit Paris, I make a point of visiting this store.
Hermes milan
Hermes Milano was the worst place to visit the SA most if not all where treating all clients with bad behavior and attitude at least talk to them in an polite way either with the shoes section or the bags section. Please as much as you can give them a training for how to deal with customer in an polite and a good way . This is the first and last visit for Hermes milan .
George V Hermes , the best Hermes boutique
This is a special review for Hermes at George V . I have been to all three Hermes boutiques in Paris and George V is the best , in terms of service and the staff . They always go the extra mile to make sure that the clients are happy , be there bags or no bags . I can say this personally that I have been shopping in Hermes Paris for five years and all my purchases have been from George V . The other boutiques at FSH and Sèvres are either a legend or a beautiful modern store but if you are looking for attentive professionalism , George V is the place to be. A hearty thanks to past and present employees at George V to make it such a special store for me !
Absolute Nightmare to shop at Hermes Bordeaux
End Jan 2023, its my first Europe visit since the Covid period started. It was my 2nd visit to Bordeaux Hermes store. I travel regularly to France/Italy often in the past. I am a Hermes leather goods lover and buyer for more than 15 years. I am one of those who experienced the fair share of good and bad "treatments" by the SA in France/Italy, depending on your luck. Oh yes, as most Hermes buyers know by now, its one of the rare brands in the world that make you feel like you are the serving staff rather than the highly esteemed customers, because one almost needs to "beg" to buy a leather bag (used to be only applicable to their iconic B and K, but now almost applicable to all leather bags), in most Hermes stores and especially in Europe (as we try to stretch our $$ since prices are lower than our native countries, which are outside Europe). We, as buyers, should stop this wrong phenomenon. I believe, if Hermes persists its way of doing its business, and allow their haughty/rude staff (esp Bordeaux Hermes) to think they can treat their customers (Hermes' quality and its prestige enable Hermes products to sell by itself for now) with little respect ( i like to challenge readers who read this to pay a visit to boutiques such as LV paris, you will experience the " heaven and earth" in customer service between these 2 brands). Since i was unable to obtain Paris online appointments consecutively for a week, i took the opportunity to pay a visit to the Bordeaux store (its one of the closest stores where i was residing at that period). It was truly a regrettable decision as i wish i had not gone there and i will never return there surely). I will try to make this as concise as possible: I went in started to ask for a canvas strap (for my bolide) and any small leather bag available, when a lady near the entrance acknowledged and asked what i was interested in. When she asked me more specifically, what model/s and colors do i desire, out of my mind, i mentioned Geeta and in any neutral color, one that i had tried to get in my home country but hasnt been available. She said she will check and get back. I felt a glimmer of hope of getting something based on her reply, vs the previous Bordeaux trip a few years ago because the shop almost had zero stock, though the staff at that time was really courteous and friendly). After about 5-10 mins, she returned and told me there was nothing. She said if i can hear the renovation noises,i will know they can only house very limited items (i was wondering why she needs to go away for 5-10 mins to know that). So, i decide to check on other items eg. perfume, scarves and small leather wallets, rather going away empty-handed after a 2-hour train journey. I asked her questions on perfume, but i can tell from her body language eg. she looks distracted and uninterested to have conversation with me. I told her i like to look at twillies, she brought out a tray to let me see, when i was going through the tray, i saw from the mirror (she was standing in front of me, facing her colleague, who took out the tray displaying the twillies) she was making some faces with her colleague, which i felt was mocking me, due to whatever reason). One can feel the unwelcome vibe that going through when the SA doesnt seem interested to serve you. To cut the story short, i went on to buy a few twillies and a bottle of perfume and got out soon as i was feeling uncomfortable to shop. I was really feeling upset and spoke to my sister about my experience. Upon her encouragement, i decided to return and asked for an exchange of my perfume to another item, so as to exert my rights as a customer and made that SA works for her paycheck. But, that original SA was nowhere in sight but a young guy served me instead and i believed he knew of the earlier episode. Again, this staff looks distracted too, after i asked for a few questions on items available. After decided to top-up and exchange to a card wallet, this male SA realized he didnt know how to process the exchange. In fact, he just realised i want an exchange, he didnt get it first time when i told him). This was when the real drama started. He asked his senior lady colleague at the cashier for help to process exchange, her immediate reaction was, cant do it as the tax refund form had been issued! I thot i heard wrongly, so when the guy SA repeated to me what she said, i told them, pls cancel all my purchases then. To me, its simple. You just need to cancel the whole previous transaction (which took place less than half an hour ago), and issue a new receipt and the tax refund form showing the actual items bought. By this time, i was "delighted" to see the first lady SA appeared and came down from upstairs, because i wanted her to be the one doing what she paved. Of course, you can see the displeasure on their faces while the first lady approached the cashier counter to see the commotion. After they finally processed the exchange with new tax form etc, the original SA tried to sabotage me by asking me to keep the old receipt including the tax form ("its for your own good" quote and unquote, with a smile). I asked for an explanation, since i only need the new receipt and tax form (i knew i will get into problem if the custom officer question me if i did as she said).I asked to see the new set of receipt/tax refund form to ensure they have processed and reflected the items after the exchange, which they claim they are still printing (the junior guy SA and the rest of the counter staff seem to work in tandem and to the cue of this first SA, which i believe should be the supervisor or a senior staff). Meanwhile, this first SA was raising her voice to ask me to listen to her while i refused and asked her to listen to customer's request eg. myself instead. I requested they throw away the old receipt/tax form and she said they cannot do it, i have to do it myself. I insisted and she tore up in front of my face sarcastically and (by this time) some customers who were attracted by the commotion. Before i exit the store, i loudly told the group of staff at the cashier counter, they were plain lazy (by telling me i cant exchange initially due to the first tax refund form already issued) and treat customer like myself, as an idiot. I have been a Hermes products buyer for many years whenever i travelled, and is well aware of Hermes' exchange policy. On my way out, i actually saw a customer being offered a mini Kelly dépêches. My upset was much alleviated after i did the exchange. I could not believe, how as a customer, i should be subject to such ridiculous treatment. Sorry for the lengthy narration. I wish no one who is a paying customer need to be subjected to such vile shopping experience (the worst i had for last 15-20 years of designer brands shopping). Most Paris Hermes staff, are at least courteous, professional and civilized vs those from Bordeaux. When i visited Paris LV before traveling home, i was given a VIP treatment though i just bought 3 small bags. It was akin i went through a baptism of the long lost truth, of how a normal paying customer should be treated. Its a strange phenomenon when they expect you their customers to carry their products with some class when they treat their customers otherwise.
Avoid Hermes at all cost!
Horrible experience. I bought a pair of $700 hermes sandals for my wife for Christmas. She literally tried them on in the bedroom and immediately noticed they were too small so she took them off and we returned the pair. A month later Hermes contacted me stating that they will not issue a refund because the sandals were not in their original condition. Complete BS and fraudulent and I will never ever ever purchase Hermes products and suggest you avoid this company at all costs. There are plenty of other high value/class options out there with much better customer service.
Always an amazing experience in the Hermes George V store!
This is my fourth visit to the Hermes George V boutique and since the very first time I have always received amazing service from kind and respectful SA’s. My last trip in November 2022 I was greeted and served by the sweetest most patient SA who was so well informed on Hermes brand and history. After great conversation and a discussion of my wishlist item, she was able to fulfill my request. Of course receiving the most beautiful birkin was a treat but the entire experience will definetly be a memorable one from start to finish. I feel very fortunate that I have always had different SAs and each and every time a pleasant experience. Thank you to the entire Hermes George V team!
Connect with users posting reservations for Hermès Paris
AppointmentTrader is a community-driven platform where users can exchange their reservations or leverage their personal relationships with Hermès Paris. Buyers can make informed decisions using automated seller ratings, which reflect past transactions and reliability.
Each posting on AppointmentTrader shows you which user submitted it and along with that provides a trackrecord of that user which indicates how much experience
the user has and how many percent of their transactions resulted in them issuing a refund.
If there is no user posting that fits your schedule, you can bid on your preferred time.
Let's say Peter has a great morning and decides to take his three friends to Hermès Paris at 6 PM the same day.
He checks the restaurant's website and sees that no reservations are available. He then looks at the Hermès Paris page on AppointmentTrader, but finds that there are no user postings either.
That's where the community-driven bid process comes in.
Peter can place a bid on AppointmentTrader, which serves as a reward for any community member who chooses to work on securing the reservation. AT then notifies experienced users who may be able to help.
Step-by-Step Process
1.) Setting a Reward (Bid)
* AppointmentTrader uses historical data to recommend a reasonable reward amount for securing a reservation - let's say $100.
* Peter really wants to go, so he increases the bid (or reward) to $200.
* At this stage, the reservation does not exist yet.
2.) A Community User Picks Up the Bid
* ElaborateHouse74, an experienced AT user, has a strong track record of successfully securing reservations and low refund requests, they receive a notification about Peter's bid.
* ElaborateHouse74 picks up the bid, meaning they will now work on securing the reservation.
* Peter can now talk to ElaborateHouse74 for any questions Peter may have as ElaborateHouse74 user fills the bid.
3.) Finding the Reservation
* ElaborateHouse74 now uses their connections at Hermès Paris to secure the table.
* If they successfully get the 6 PM table for four, Peter receives a confirmation that the reservation has been secured.
* If ElaborateHouse74 fails to secure the reservation, the bid is returned to the pool so another user can try.
4.) Payment & Protection
* Once the reservation is secured, ElaborateHouse74 receives the $200 reward which is credited to ElaborateHouse74's AT balance, where users manage their own funds and can withdraw via available payout options such as bank transfer, PayPal, or Zelle.
* Peter can now enjoy the dinner with his friends at Hermès Paris!
* As with all transactions on AT, disputes and no-show fees are handled through the platform's community-driven resolution system. Users with a strong track record are incentivized to fulfill bids successfully, and community members can report issues to maintain trust in the marketplace.
